{"id":11152,"date":"2022-09-27T08:00:00","date_gmt":"2022-09-26T23:00:00","guid":{"rendered":"http:\/\/10.1.11.13:8080\/?p=11152"},"modified":"2023-08-30T17:05:48","modified_gmt":"2023-08-30T08:05:48","slug":"%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%aedx%e5%8c%96%e3%82%92%e9%80%b2%e3%82%81%e3%82%8b%e7%b5%b1%e5%90%88%e5%9e%8b%e3%82%b7%e3%82%b9%e3%83%86%e3%83%a0%e3%81%ae-2","status":"publish","type":"post","link":"http:\/\/10.1.11.13:8080\/archives\/11152","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u52b9\u7387\u5316\u3059\u308b\u7d71\u5408\u578b\u30b7\u30b9\u30c6\u30e0\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u306f"},"content":{"rendered":"\n

PBX\u3084CTI\u6a5f\u80fd\u306a\u3069\u3092\u5c0e\u5165\u6e08\u307f\u3067\u3001\u3059\u3067\u306b\u81ea\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0<\/a>\u304c\u6574\u3063\u3066\u3044\u308b\u3068\u81ea\u8ca0\u3057\u3066\u3044\u308b\u4f01\u696d\u3082\u591a\u3044\u3067\u3057\u3087\u3046\u3002\u3057\u304b\u3057\u3001\u30b9\u30de\u30db\u3092\u4ee3\u8868\u3059\u308bICT\u306e\u9032\u5316\u306f\u76ee\u307e\u3050\u308b\u3057\u304f\u30015\u5e74\u524d\u306b\u5237\u65b0\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u304c\u3059\u3067\u306b\u30ec\u30ac\u30b7\u30fc\u306b\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

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\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eDX\u5316\u3092\u9032\u3081\u308b\u7d71\u5408\u578b\u30b7\u30b9\u30c6\u30e0\u3068\u306f<\/h2>\n\n\n\n

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\u305d\u306e\u305f\u3081\u3001\u6a5f\u80fd\u306e\u9023\u643a\u3067\u306e\u5c02\u9580\u7684\u306a\u8a2d\u5b9a\u304c\u5fc5\u8981\u306a\u304f\u306a\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u5c0e\u5165\u3067\u304d\u308b\u307b\u304b\u3001\u5951\u7d04\u9762\u3067\u3082\u307e\u3068\u3081\u30661\u3064\u306e\u5951\u7d04\u3067\u6e08\u3080\u305f\u3081\u3001\u624b\u9593\u304c\u5c11\u306a\u304f\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

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PBX\u3068\u306f\u300cPrivate Branch eXchange\u300d\u3092\u7565\u3057\u305f\u8a00\u8449\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u300c\u69cb\u5185\u4ea4\u63db\u6a5f\u300d\u3068\u8a33\u3055\u308c\u308b\u96fb\u8a71\u4ea4\u63db\u6a5f\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u96fb\u8a71\u756a\u53f7\u306b\u96fb\u8a71\u3092\u304b\u3051\u308b\u3068\u3001PBX\u3092\u4ecb\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5f85\u3064\u5185\u7dda\u96fb\u8a71\u3078\u3068\u7740\u4fe1\u3092\u8ee2\u9001\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

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CTI\u3068\u306f\u300cComputer Telephony Integration\u300d\u3092\u7565\u3057\u305f\u8a00\u8449\u3067\u3001PBX\u3084CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u6027\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff09\u306a\u3069\u3068\u96fb\u8a71\u6a5f\u3092\u9023\u643a\u3055\u305b\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u767a\u7740\u4fe1\u3057\u305f\u96fb\u8a71\u756a\u53f7\u3092\u3082\u3068\u306bCRM\u304b\u3089\u9867\u5ba2\u60c5\u5831\u3092\u62bd\u51fa\u3057\u3066\u3001\u6c0f\u540d\u3084\u4f4f\u6240\u3001\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u306a\u3069\u3092\u500b\u5225\u306b\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u3067\u8868\u793a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

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\u30e1\u30ea\u30c3\u30c83\uff1aIVR\u6a5f\u80fd\u3067\u81ea\u52d5\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3067\u304d\u308b<\/h2>\n\n\n\n

IVR\u3068\u306f\u300cInteractive Voice Response\u300d\u3092\u7565\u3057\u305f\u8a00\u8449\u3067\u3001\u96fb\u8a71\u306e\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u306e\u6570\u5b57\u3067\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u9078\u629e\u3057\u3066\u4ed5\u5206\u3051\u3059\u308b\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n\n\n\n

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\u30e1\u30ea\u30c3\u30c84\uff1aWeb\u30c1\u30e3\u30c3\u30c8\u30c4\u30fc\u30eb\u3067\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f5c\u308c\u308b<\/h2>\n\n\n\n

\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u3068\u30dc\u30c3\u30c8\uff08\u51e6\u7406\u3092\u81ea\u52d5\u5316\u3059\u308b\u30d7\u30ed\u30b0\u30e9\u30e0\uff09\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u8a00\u8449\u3067\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u4f1a\u8a71\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u3059\u3002\u516c\u5f0f\u30b5\u30a4\u30c8\u306eFAQ\u306e\u3088\u3046\u306b\u3001Web\u4e0a\u3067\u306e\u5bfe\u8a71\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

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