ITreview - ビジネス向けソフトウェアとクラウドサービスのレビュー・比較サイト

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\u307e\u305f\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u7c21\u7d20\u5316\u3059\u308c\u3070\u3001\u30c4\u30fc\u30eb\u306e\u904b\u7528\u306b\u304b\u304b\u308b\u4eba\u4ef6\u8cbb\u306e\u524a\u6e1b\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u4f5c\u696d\u5de5\u7a0b\u3084\u627f\u8a8d\u30d7\u30ed\u30bb\u30b9\u3092\u898b\u76f4\u3057\u3066\u624b\u4f5c\u696d\u3084\u91cd\u8907\u4f5c\u696d\u3092\u6e1b\u3089\u3059\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u306b\u304b\u304b\u308b\u6642\u9593\u304c\u77ed\u7e2e\u3067\u304d\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n\n\n\n \u904b\u7528\u30d7\u30ed\u30bb\u30b9\u898b\u76f4\u3057\u306b\u3088\u308b\u30b3\u30b9\u30c8\u524a\u6e1b\u306e\u52b9\u679c\u306f\u30011\u4ef6\u5f53\u305f\u308a\u306e\u5165\u529b\u6642\u9593\u3084\u6708\u9593\u306e\u4f5c\u696d\u6642\u9593\u3001\u4fee\u6b63\u4ef6\u6570\u306a\u3069\u3092\u6307\u6a19\u306b\u3059\u308b\u3068\u6e2c\u5b9a\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u7121\u6599\u3067\u3082\u4f7f\u3048\u308b\u672c\u683cCRM<\/a><\/p>\n\n\n\n \u4e0d\u8981\u306a\u5916\u90e8\u9023\u643a\u30c4\u30fc\u30eb\u306e\u6574\u7406<\/h2>\n\n\n\n \u73fe\u5728\u793e\u5185\u3067\u4f7f\u7528\u4e2d\u306e\u5916\u90e8\u9023\u643a\u30c4\u30fc\u30eb\u3092\u6d17\u3044\u51fa\u3057\u3001\u4e0d\u8981\u306a\u3082\u306e\u304c\u306a\u3044\u304b\u3092\u6574\u7406\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n \u5b9f\u65bd\u3059\u3079\u304d\u30b3\u30b9\u30c8\u524a\u6e1b\u7b56\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n \n \u73fe\u5728\u5229\u7528\u3057\u3066\u3044\u308b\u30c4\u30fc\u30eb\u304cCRM\u30c4\u30fc\u30eb\u3067\u4ee3\u66ff\u53ef\u80fd\u304b\u3069\u3046\u304b\u306e\u78ba\u8a8d<\/li>\n\n\n\n \u91cd\u8907\u3057\u3066\u3044\u308b\u5916\u90e8\u9023\u643a\u30c4\u30fc\u30eb\u306e\u89e3\u7d04<\/li>\n<\/ul>\n\n\n\n CRM\u30c4\u30fc\u30eb\u306e\u9867\u5ba2\u7ba1\u7406\u3084\u55b6\u696d\u7ba1\u7406\u3001\u30c7\u30fc\u30bf\u5206\u6790\u6a5f\u80fd\u306f\u3001\u65e2\u5b58\u30c4\u30fc\u30eb\u306e\u6a5f\u80fd\u3068\u91cd\u8907\u3057\u3066\u3044\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u4f3c\u305f\u6a5f\u80fd\u306e\u30c4\u30fc\u30eb\u3092\u8907\u6570\u5951\u7d04\u3057\u3066\u3044\u308b\u3068\u3001\u904b\u7528\u30b3\u30b9\u30c8\u304c\u5897\u3048\u308b\u539f\u56e0\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u5916\u90e8\u9023\u643a\u30c4\u30fc\u30eb\u3092\u6574\u7406\u3059\u308b\u969b\u306f\u3001\u6a5f\u80fd\u306e\u91cd\u8907\u5ea6\u30fb\u5229\u7528\u983b\u5ea6\u30fb\u9023\u643a\u30b3\u30b9\u30c8\u30fb\u30c7\u30fc\u30bf\u306e\u4e8c\u91cd\u5165\u529b\u306e\u6709\u7121\u3001\u89e3\u7d04\u6642\u306e\u696d\u52d9\u3078\u306e\u5f71\u97ff\u306e5\u70b9\u3067\u8a55\u4fa1\u3059\u308b\u306e\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002CRM\u5074\u3067\u540c\u7b49\u6a5f\u80fd\u3092\u30ab\u30d0\u30fc\u3067\u304d\u3001\u304b\u3064\u89e3\u7d04\u6642\u306e\u696d\u52d9\u3078\u306e\u5f71\u97ff\u304c\u5c0f\u3055\u3044\u5834\u5408\u306f\u3001\u7d71\u5408\u3084\u89e3\u7d04\u3092\u691c\u8a0e\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n \u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u6700\u5927\u5316<\/h2>\n\n\n\n CRM\u30c4\u30fc\u30eb\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u3067\u306f\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\uff08ROI\uff09\u3092\u610f\u8b58\u3057\u305f\u904b\u7528\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n \u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u9ad8\u3081\u308b\u65b9\u6cd5\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5bfe\u7b56\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n \n KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u306e\u5b9a\u671f\u7684\u306a\u898b\u76f4\u3057<\/li>\n\n\n\n \u9867\u5ba2\u60c5\u5831\u306e\u5165\u529b\u30fb\u30c7\u30fc\u30bf\u4fee\u6b63\u4f5c\u696d\u306b\u304b\u304b\u308b\u6642\u9593\u306e\u77ed\u7e2e\uff08\u4eba\u4ef6\u8cbb\u524a\u6e1b\uff09<\/li>\n<\/ul>\n\n\n\n KPI\u3068\u306f\u3001\u4f01\u696d\u3084\u30c1\u30fc\u30e0\u304c\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u8a2d\u5b9a\u3059\u308b\u8a55\u4fa1\u6307\u6a19\u306e\u3053\u3068\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u5546\u8ac7\u6570\u3084\u58f2\u4e0a\u3001\u6210\u7d04\u7387\u306a\u3069\u3092KPI\u3068\u3057\u3066\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001CRM\u6d3b\u7528\u306e\u6210\u679c\u3092\u628a\u63e1\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u8a2d\u5b9a\u3057\u305fKPI\u306f\u3001\u5c0e\u5165\u30b3\u30b9\u30c8\u3084\u904b\u7528\u30b3\u30b9\u30c8\u3068\u7167\u3089\u3057\u5408\u308f\u305b\u3066\u8a55\u4fa1\u3057\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u898b\u5408\u3063\u3066\u3044\u308b\u304b\u3092\u7d99\u7d9a\u7684\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n \u307e\u305f\u3001\u9867\u5ba2\u60c5\u5831\u306e\u5165\u529b\u3084\u30c7\u30fc\u30bf\u4fee\u6b63\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308c\u3070\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3092\u6291\u3048\u3089\u308c\u3001\u30c4\u30fc\u30eb\u306e\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u30b3\u30b9\u30c8\u524a\u6e1b\u306e\u512a\u5148\u9806\u4f4d<\/h2>\n\n\n\n CRM\u30c4\u30fc\u30eb\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u56f3\u308b\u969b\u306f\u3001\u4ee5\u4e0b\u306e\u89b3\u70b9\u304b\u3089\u7740\u624b\u3059\u308b\u3068\u4e0d\u8981\u306a\u30e9\u30a4\u30bb\u30f3\u30b9\u3084\u6a5f\u80fd\u306a\u3069\u306e\u7121\u99c4\u306a\u30b3\u30b9\u30c8\u3092\u628a\u63e1\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \n \u4e0d\u8981\u306a\u30e9\u30a4\u30bb\u30f3\u30b9\u304c\u306a\u3044\u304b\u306e\u78ba\u8a8d<\/li>\n<\/ol>\n\n\n\n \u6599\u91d1\u30d7\u30e9\u30f3\u306e\u898b\u76f4\u3057\u3088\u308a\u3082\u5373\u5ea7\u306b\u5b9f\u884c\u3067\u304d\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u306e\u52b9\u679c\u304c\u73fe\u308c\u3084\u3059\u3044<\/p>\n\n\n\n \n \u6599\u91d1\u30d7\u30e9\u30f3\u306e\u898b\u76f4\u3057<\/li>\n<\/ol>\n\n\n\n \u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u6574\u7406\u5f8c\u306b\u9069\u5207\u306a\u30d7\u30e9\u30f3\u3092\u9078\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u904e\u5270\u306a\u6a5f\u80fd\u3084\u6599\u91d1\u306e\u898b\u76f4\u3057\u3092\u9032\u3081\u3084\u3059\u3044<\/p>\n\n\n\n \n \u30d9\u30f3\u30c0\u30fc\u3068\u306e\u4fa1\u683c\u4ea4\u6e09\uff08\u53ef\u80fd\u3067\u3042\u308c\u3070\uff09<\/li>\n<\/ol>\n\n\n\n \u5951\u7d04\u6761\u4ef6\u3084\u5229\u7528\u72b6\u6cc1\u306b\u3088\u3063\u3066\u306f\u3001\u6599\u91d1\u306e\u898b\u76f4\u3057\u306b\u5fdc\u3058\u3066\u3082\u3089\u3048\u308b\u5834\u5408\u304c\u3042\u308b<\/p>\n\n\n\n \n \u65e2\u5b58\u30c4\u30fc\u30eb\u3092CRM\u30c4\u30fc\u30eb\u306b\u7d71\u5408\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u306e\u78ba\u8a8d<\/li>\n<\/ol>\n\n\n\n \u6a5f\u80fd\u304c\u91cd\u8907\u3057\u3066\u3044\u308b\u30c4\u30fc\u30eb\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30b9\u30c8\u306e\u4e00\u672c\u5316\u304c\u56f3\u308c\u308b<\/p>\n\n\n\n \n \u30d9\u30f3\u30c0\u30fc\u306e\u79fb\u884c\u306e\u691c\u8a0e<\/li>\n<\/ol>\n\n\n\n \u4e0a\u8a18\u306e1\uff5e4\u307e\u3067\u306e\u5bfe\u7b56\u3092\u884c\u3063\u3066\u3082\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u898b\u5408\u308f\u306a\u3044\u5834\u5408\u306e\u6700\u7d42\u624b\u6bb5\u3068\u3057\u3066\u3001\u6539\u5584\u4f59\u5730\u306e\u3042\u308b\u30c4\u30fc\u30eb\u3078\u898b\u76f4\u3059<\/p>\n\n\n\n \u307e\u305a\u7740\u624b\u3057\u3084\u3059\u3044\u3082\u306e\u3068\u3057\u3066\u306f\u3001\u4e0d\u8981\u306a\u30e9\u30a4\u30bb\u30f3\u30b9\uff08\u672a\u4f7f\u7528\u30fb\u7570\u52d5\u8005\u30fb\u9000\u8077\u8005\u30a2\u30ab\u30a6\u30f3\u30c8\uff09\u304c\u6b8b\u3063\u3066\u3044\u306a\u3044\u304b\u306e\u78ba\u8a8d\u3067\u3059\u3002\u65e2\u306b\u4f7f\u7528\u3057\u3066\u3044\u306a\u3044\u30a2\u30ab\u30a6\u30f3\u30c8\u304c\u3042\u308c\u3070\u524a\u9664\u3057\u3001\u672c\u5f53\u306b\u5fc5\u8981\u306a\u6570\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u5951\u7d04\u3092\u7d50\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n \u6b21\u306b\u3001\u73fe\u5728\u306e\u30c4\u30fc\u30eb\u5229\u7528\u72b6\u6cc1\u306b\u5408\u3063\u305f\u6599\u91d1\u30d7\u30e9\u30f3\u3078\u306e\u5909\u66f4\u3092\u691c\u8a0e\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002\u5c0e\u5165\u5f53\u521d\u306f\u5fc5\u8981\u3060\u3063\u305f\u6a5f\u80fd\u3067\u3082\u3001\u904b\u7528\u3092\u9032\u3081\u308b\u306b\u5f53\u305f\u3063\u3066\u4e0d\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u30d7\u30e9\u30f3\u3092\u898b\u76f4\u3059\u3053\u3068\u3067\u3001\u4e0d\u8981\u306a\u6a5f\u80fd\u306b\u304b\u304b\u308b\u8cbb\u7528\u306e\u524a\u6e1b\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n \u3053\u306e\u3068\u304d\u3001\u53ef\u80fd\u3067\u3042\u308c\u3070\u30d9\u30f3\u30c0\u30fc\u3068\u4fa1\u683c\u4ea4\u6e09\u3092\u884c\u3046\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002\u4fa1\u683c\u4ea4\u6e09\u306f\u4e00\u65b9\u7684\u306b\u5024\u4e0b\u3052\u3092\u6c42\u3081\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u53cc\u65b9\u306b\u3068\u3063\u3066\u7d0d\u5f97\u3067\u304d\u308b\u6761\u4ef6\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u5b9f\u969b\u306e\u30c4\u30fc\u30eb\u5229\u7528\u7387\u3084\u4e0d\u8981\u306a\u30e9\u30a4\u30bb\u30f3\u30b9\u6570\u3001\u8907\u6570\u5e74\u5951\u7d04\u306a\u3069\u3092\u6761\u4ef6\u306b\u4ea4\u6e09\u3059\u308b\u3068\u3001\u6599\u91d1\u3084\u5951\u7d04\u6761\u4ef6\u306e\u898b\u76f4\u3057\u306b\u5fdc\u3058\u3066\u3082\u3089\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u65e2\u5b58\u30c4\u30fc\u30eb\u3068CRM\u30c4\u30fc\u30eb\u306e\u6a5f\u80fd\u304c\u91cd\u8907\u3057\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u306e\u89b3\u70b9\u304b\u3089CRM\u30c4\u30fc\u30eb\u3078\u306e\u7d71\u5408\u3092\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002\u30c4\u30fc\u30eb\u3092\u4e00\u672c\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u8cbb\u7528\u306e\u524a\u6e1b\u3060\u3051\u3067\u306a\u304f\u3001\u30c7\u30fc\u30bf\u7ba1\u7406\u306e\u8ca0\u62c5\u3084\u4e8c\u91cd\u5165\u529b\u306e\u624b\u9593\u3092\u6e1b\u3089\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u300cCRM\u30c4\u30fc\u30eb\u306e\u52b9\u679c\u304c\u611f\u3058\u3089\u308c\u306a\u3044\u300d\u300c\u30b3\u30b9\u30c8\u3060\u3051\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u300d\u3068\u611f\u3058\u305f\u5834\u5408\u306f\u3001\u307e\u305a\u306f\u30c4\u30fc\u30eb\u306e\u5b9a\u7740\u5ea6\u306e\u78ba\u8a8d\u3084\u6599\u91d1\u30d7\u30e9\u30f3\u30fb\u904b\u7528\u30eb\u30fc\u30eb\u306e\u898b\u76f4\u3057\u3092\u56f3\u308a\u307e\u3057\u3087\u3046\u3002\u305d\u308c\u3067\u3082\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u898b\u5408\u308f\u306a\u3044\u5834\u5408\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u79fb\u884c\u3082\u9078\u629e\u80a2\u306e\u4e00\u3064\u3067\u3059\u3002\u30d9\u30f3\u30c0\u30fc\u306e\u79fb\u884c\u3092\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n CRM\u30c4\u30fc\u30eb\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u56f3\u308b\u306a\u3089\u6a5f\u80fd\u3084\u30d7\u30e9\u30f3\u306e\u898b\u76f4\u3057\u304b\u3089\u59cb\u3081\u3088\u3046<\/h2>\n\n\n\n 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