{"id":24335,"date":"2026-06-22T12:16:15","date_gmt":"2026-06-22T03:16:15","guid":{"rendered":"http:\/\/10.1.11.13:8080\/?p=24335"},"modified":"2026-06-22T12:16:16","modified_gmt":"2026-06-22T03:16:16","slug":"itreview%e3%80%8ccustomer-voice-leaders-2026%e3%80%8d%e3%82%92%e7%99%ba%e8%a1%a8%ef%bd%9c%e9%a1%a7%e5%ae%a2%e3%81%ae%e5%a3%b0%e3%81%ab%e5%90%91%e3%81%8d%e5%90%88%e3%81%84%e3%80%81%e9%a1%a7%e5%ae%a2","status":"publish","type":"post","link":"http:\/\/10.1.11.13:8080\/archives\/24335","title":{"rendered":"ITreview\u300cCustomer Voice Leaders 2026\u300d\u3092\u767a\u8868\uff5c\u9867\u5ba2\u306e\u58f0\u306b\u5411\u304d\u5408\u3044\u3001\u9867\u5ba2\u3068\u5171\u306b\u6210\u9577\u3059\u308b\u4f01\u696d10\u793e\u3092\u8868\u5f70"},"content":{"rendered":"\n

B2B\u5411\u3051IT\u88fd\u54c1 \/ SaaS\u306e\u30ec\u30d3\u30e5\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cITreview\uff08\u30a2\u30a4\u30c6\u30a3\u30ec\u30d3\u30e5\u30fc\uff09\u300d\u3092\u904b\u55b6\u3059\u308b\u30a2\u30a4\u30c6\u30a3\u30af\u30e9\u30a6\u30c9\u682a\u5f0f\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u6e2f\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577 \u517c CEO\uff1a\u9ed2\u91ce \u6e90\u592a\uff09\u306f\u3001ITreview\u3092\u901a\u3057\u3066\u9867\u5ba2\u306e\u58f0\u3092\u7a4d\u6975\u7684\u306b\u53d6\u308a\u5165\u308c\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u3084\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u3092\u901a\u3058\u9867\u5ba2\u3068\u5171\u306b\u6210\u9577\u3059\u308b\u4f01\u696d\u306b\u8d08\u308b\u300cCustomer Voice Leaders 2026\u300d\u3092\u30016\u670816\u65e5\u306b\u958b\u50ac\u3057\u305fITreview\u30e6\u30fc\u30b6\u30fc\u4f1a\u300cVOICE\u300d\u3067\u767a\u8868\u3044\u305f\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

Customer Voice Leaders \u3068\u306f<\/h2>\n\n\n\n

ITreview\u306f\u3001IT\u88fd\u54c1\u3084SaaS\u3001\u5404\u7a2e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63a2\u3059\u30e6\u30fc\u30b6\u30fc\u306b\u5411\u3051\u3066\u30e6\u30fc\u30b6\u30fc\u306e\u58f0\uff08\u30ec\u30d3\u30e5\u30fc\uff09\u3092\u63d0\u4f9b\u3057\u3001\u6700\u9069\u306a\u30b5\u30fc\u30d3\u30b9\u9078\u5b9a\u3092\u652f\u63f4\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30ec\u30d3\u30e5\u30fc\u3092\u6d3b\u7528\u3057\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u30d9\u30f3\u30c0\u30fc\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u307e\u305f\u6628\u4eca\u306f\u751f\u6210AI\u306e\u666e\u53ca\u306b\u3088\u308a\u3001\u5b9f\u30e6\u30fc\u30b6\u30fc\u306e\u58f0\uff08\u4e00\u6b21\u60c5\u5831\uff09\u91cd\u8981\u6027\u304c\u3055\u3089\u306b\u9ad8\u307e\u3063\u3066\u304a\u308a\u3001\u4f01\u696d\u306b\u304a\u3051\u308b\u30ec\u30d3\u30e5\u30fc\u6d3b\u7528\u306e\u91cd\u8981\u6027\u304c\u6025\u6fc0\u306b\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u300cCustomer Voice Leaders\u300d\u306f\u3001\u3053\u3046\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u306e\u58f0\u3092\u7a4d\u6975\u7684\u306b\u53d6\u308a\u5165\u308c\u3001\u81ea\u793e\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3084\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u5f37\u5316\u3001\u751f\u6210AI\u5bfe\u7b56\uff08AEO\uff1aAnswer Engine Optimization\uff09\u306b\u5f79\u7acb\u3066\u3066\u3044\u308b\u4f01\u696d\u3092\u79f0\u3048\u308b\u53d6\u308a\u7d44\u307f\u3067\u30012026\u5e74\u5ea6\u306f\u4ee5\u4e0b\u306e7\u90e8\u9580\u306b\u3066\u8a0810\u793e\u304c\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

Customer Voice Leaders 2026 \u53d7\u8cde\u4f01\u696d10\u793e<\/h2>\n\n\n\n
\"\"
Customer Voice Leaders 2026 \u53d7\u8cde\u4f01\u696d\u306e\u4ee3\u8868\u8005\u3055\u307e
<\/figcaption><\/figure>\n\n\n\n

\u3010\u30ec\u30d3\u30e5\u30fc\u53ce\u96c6\u90e8\u9580\u3011<\/h3>\n\n\n\n

\u30fb\u682a\u5f0f\u4f1a\u793ekubell(Chatwork)
\u2015 \u591a\u9762\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u65bd\u7b56\u3092\u5c55\u958b\u3057\u30011\u304b\u6708\u3067201\u4ef6\u306e\u30ec\u30d3\u30e5\u30fc\u3092\u7372\u5f97<\/p>\n\n\n\n

\u30fb\u30d5\u30ed\u30f3\u30c6\u30a3\u30a2\u682a\u5f0f\u4f1a\u793e(Ready Crew)
\u2015 \u5168\u793e\u6a2a\u65ad\u3067\u30ec\u30d3\u30e5\u30fc\u53ce\u96c6\u3068\u6e80\u8db3\u5ea6\u5411\u4e0a\u3092\u63a8\u9032\u3057\u3001\u8cea\u306e\u9ad8\u3044\u30ec\u30d3\u30e5\u30fc\u7372\u5f97\u3092\u5b9f\u73fe<\/p>\n\n\n\n

\u30fb\u5f25\u751f\u682a\u5f0f\u4f1a\u793e(\u5f25\u751f\u4f1a\u8a08)
\u2015 \u7a4d\u6975\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u65bd\u7b56\u3067164\u4ef6\u3092\u7372\u5f97\u3057\u3001\u30ab\u30c6\u30b4\u30ea\u30fc\u30ec\u30d3\u30e5\u30fc\u65701\u4f4d\u3092\u9054\u6210<\/p>\n\n\n\n

\u3010\u30d7\u30ed\u30c0\u30af\u30c8\u6539\u5584\u6d3b\u7528\u90e8\u9580\u3011<\/h3>\n\n\n\n

\u30fb\u682a\u5f0f\u4f1a\u793e\u30b5\u30d6\u30b9\u30d1\u30a4\u30a2(U-KOMI)
\u2015 \u30ec\u30d3\u30e5\u30fc\u3092\u8d77\u70b9\u306b30\u4ef6\u8d85\u306e\u6a5f\u80fd\u6539\u5584\u3092\u5b9f\u65bd\u3057\u3001\u88fd\u54c1\u4fa1\u5024\u5411\u4e0a\u3092\u63a8\u9032<\/p>\n\n\n\n

\u3010\u30b3\u30f3\u30c6\u30f3\u30c4\u6d3b\u7528\u90e8\u9580\u3011<\/h3>\n\n\n\n

\u30fb\u682a\u5f0f\u4f1a\u793e\u30b5\u30f3\u30d6\u30ea\u30c3\u30b8(Smartvisca)
\u2015 \u5c02\u7528LP\u69cb\u7bc9\u3084\u52b9\u679c\u6e2c\u5b9a\u74b0\u5883\u3092\u6574\u5099\u3057\u3001\u30ec\u30d3\u30e5\u30fc\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u6d3b\u7528\u3092\u63a8\u9032<\/p>\n\n\n\n

\u3010\u30a4\u30f3\u30c6\u30f3\u30c8\u30c7\u30fc\u30bf\u6d3b\u7528\u90e8\u9580\u3011<\/h3>\n\n\n\n

\u30fb\u682a\u5f0f\u4f1a\u793e\u30ab\u30aa\u30ca\u30d3(\u30ab\u30aa\u30ca\u30d3)
\u2015 \u30a4\u30f3\u30c6\u30f3\u30c8\u30c7\u30fc\u30bf\u306e\u9031\u6b21\u5171\u6709\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u3001\u6848\u4ef6\u5316\u3092\u63a8\u9032<\/p>\n\n\n\n

\u3010\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u6d3b\u7528\u90e8\u9580\u3011<\/h3>\n\n\n\n

\u30fb\u30a8\u30e0\u30aa\u30fc\u30c6\u30c3\u30af\u30b9\u682a\u5f0f\u4f1a\u793e(LANSCOPE \u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u30fc \u30af\u30e9\u30a6\u30c9\u7248)
\u2015 \u30ec\u30d3\u30e5\u30fc\u5206\u6790\u3084\u30a4\u30f3\u30c6\u30f3\u30c8\u30c7\u30fc\u30bf\u6d3b\u7528\u3092CS\u696d\u52d9\u3078\u5b9a\u7740\u5316<\/p>\n\n\n\n

\u30fb\u682a\u5f0f\u4f1a\u793e\u5927\u585a\u5546\u4f1a(SMILE V 2nd Edition)
\u2015 \u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3068\u9023\u52d5\u3057\u305f\u30ec\u30d3\u30e5\u30fc\u53ce\u96c6\u30fb\u6d3b\u7528\u65bd\u7b56\u3092\u63a8\u9032<\/p>\n\n\n\n

\u3010\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u6d3b\u7528\u90e8\u9580\u3011<\/h3>\n\n\n\n

\u30fb\uff33\uff4b\uff59\u682a\u5f0f\u4f1a\u793e(SKYSEA Client view\u3001SKYPCE)
\u2015 \u7d4c\u55b6\u4e3b\u5c0e\u3067\u30ec\u30d3\u30e5\u30fc\u6d3b\u7528\u6587\u5316\u3092\u5168\u793e\u5c55\u958b\u3057\u3001\u55b6\u696d\u6d3b\u52d5\u306b\u3082\u6d3b\u7528<\/p>\n\n\n\n

\u3010AEO\u30fbAI\u6d3b\u7528\u90e8\u9580\u3011<\/h3>\n\n\n\n

\u30fb\u682a\u5f0f\u4f1a\u793e\u30b7\u30e0\u30c8\u30c3\u30d7\u30b9(i-reporter)
\u2015 AEO\u65bd\u7b56\u3084AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6d3b\u7528\u3092\u63a8\u9032\u3057\u3001\u55b6\u696d\u6d3b\u7528\u306b\u3082\u5c55\u958b<\/p>\n\n\n\n

\u203b\u5de6\u304b\u3089\u4f01\u696d\u540d\u3001\u88fd\u54c1\u540d\u306e\u9806\u306b\u8868\u8a18\u3002\u53d7\u8cde\u4f01\u696d\u306f\u3001\u5404\u90e8\u9580\u5225\u306b\u30a2\u30eb\u30d5\u30a1\u30d9\u30c3\u30c8\u30fb\u4e94\u5341\u97f3\u9806\u3067\u8868\u8a18\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u3010AEO\u30fbAI\u6d3b\u7528\u90e8\u9580\u3011\u65b0\u8a2d\u306e\u80cc\u666f<\/h2>\n\n\n\n

\u6628\u4eca\u3001\u751f\u6210AI\u306e\u6025\u901f\u306a\u666e\u53ca\u306b\u4f34\u3044\u3001\u4f01\u696d\u306e\u60c5\u5831\u767a\u4fe1\u3084\u88fd\u54c1\u8a8d\u77e5\u306e\u5728\u308a\u65b9\u306b\u3082\u5927\u304d\u306a\u5909\u5316\u304c\u751f\u3058\u3066\u3044\u307e\u3059\u3002AI\u306b\u3088\u308b\u691c\u7d22\u30fb\u56de\u7b54\u751f\u6210\u306b\u304a\u3044\u3066\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u7b2c\u4e09\u8005\u30ec\u30d3\u30e5\u30fc\u3084\u5b9f\u30e6\u30fc\u30b6\u30fc\u306e\u58f0\u306e\u91cd\u8981\u6027\u304c\u9ad8\u307e\u308b\u4e2d\u3001ITreview\u306b\u84c4\u7a4d\u3055\u308c\u305f\u30ec\u30d3\u30e5\u30fc\u60c5\u5831\u306e\u6d3b\u7528\u9818\u57df\u3082\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u3053\u3046\u3057\u305f\u80cc\u666f\u3092\u53d7\u3051\u3001Customer Voice Leaders\u3067\u306f\u3001\u65b0\u305f\u306b\u300cAEO\u30fbAI\u6d3b\u7528\u90e8\u9580\u300d\u3092\u65b0\u8a2d\u3057\u307e\u3057\u305f\u3002\u672c\u90e8\u9580\u3067\u306f\u3001AI\u6642\u4ee3\u306b\u5bfe\u5fdc\u3057\u305f\u30ec\u30d3\u30e5\u30fc\u6d3b\u7528\u3001AEO\u65bd\u7b56\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6d3b\u7528\u306a\u3069\u3001\u5148\u9032\u7684\u306a\u53d6\u308a\u7d44\u307f\u3092\u63a8\u9032\u3055\u308c\u305f\u4f01\u696d\u3092\u8868\u5f70\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u307e\u305f\u3001ITreview\u3067\u306f2026\u5e74\u3001\u751f\u6210AI\u6642\u4ee3\u306b\u304a\u3051\u308b\u60c5\u5831\u767a\u4fe1\u30fb\u53ef\u8996\u5316\u30cb\u30fc\u30ba\u3078\u306e\u5bfe\u5fdc\u3092\u76ee\u7684\u3068\u3057\u3066\u3001\u300cAEO\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u300d\u3092\u65b0\u6a5f\u80fd\u3068\u3057\u3066\u63d0\u4f9b\u958b\u59cb\u3057\u307e\u3057\u305f\u3002AI\u306e\u56de\u7b54\u751f\u6210\u306b\u304a\u3051\u308b\u5404\u7a2e\u30b5\u30a4\u30c8\u306e\u5f15\u7528\u72b6\u6cc1\u3084\u9732\u51fa\u72b6\u6cc1\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304cAI\u6642\u4ee3\u306b\u304a\u3051\u308b\u8a8d\u77e5\u62e1\u5927\u3084\u60c5\u5831\u6700\u9069\u5316\u3092\u53d6\u308a\u7d44\u3081\u308b\u74b0\u5883\u6574\u5099\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u53d7\u8cde\u4f01\u696d\u69d8\u306e\u8a73\u3057\u3044\u53d6\u308a\u7d44\u307f\u306f\u3001\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u8a18\u4e8b\u3068\u3057\u3066\u9806\u6b21\u516c\u958b\u4e88\u5b9a\u3067\u3059\u3002\u305c\u3072\u3054\u671f\u5f85\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

\u300cITreview User Conference VOICE\u300d\u306b\u3064\u3044\u3066<\/h2>\n\n\n\n

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2026\u5e74\u306f\u300cCustomer Voice Leaders\u300d\u306e\u8868\u5f70\u306b\u52a0\u3048\u3001\u53d7\u8cde\u4f01\u696d\u306b\u3088\u308b\u4e8b\u4f8b\u30bb\u30c3\u30b7\u30e7\u30f3\u3084\u3001\u751f\u6210AI\u6642\u4ee3\u306b\u304a\u3051\u308b\u30ec\u30d3\u30e5\u30fc\u6d3b\u7528\u30fbAEO\u3092\u30c6\u30fc\u30de\u3068\u3057\u305f\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u5b9f\u65bd\u3057\u307e\u3057\u305f\u3002\u5f53\u65e5\u306f\u3001\u7d04300\u540d\u306eITreview\u63b2\u8f09\u4f01\u696d\u69d8\u306b\u3054\u53c2\u52a0\u3044\u305f\u3060\u304d\u3001\u60c5\u5831\u4ea4\u63db\u3084\u30cd\u30c3\u30c8\u30ef\u30fc\u30ad\u30f3\u30b0\u304c\u6d3b\u767a\u306b\u884c\u308f\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

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