Baremetricsの評判・口コミ 全11件

What do you dislike?

Nothing. I have no feedback on what I dislike because it doesn't exist.

What do you like best?

Baremetrics support is amazing. Their content is amazing. Their platform is amazing.
Everything about the company is top-notch. Their USP is "Baremetrics is Subscription Analytics and Insights: One click and you get hundreds of valuable metrics and business insights!"
And that is EXACTLY what they deliver.

What do you dislike?

It's this simple: During our trial and then subscription, Baremetrics showed incorrect numbers, had flawed logic and calculations, incorrect processing of Chargebee events leading to false conclusions on the active status of customers, a forecasting module that they admit is showing completely bogus data in some cases - and most of their graphs are not working at all if you have any annual subscribers.

When reporting 10-20 of these bugs to them, instead of fixing them, they reprocessed the account which lead to almost all data being lost in the account. Their representative called this "interesting".
They did at no time provide any timeline for when any of this could be fixed.

Finally, when we tried to cancel our account, they made that impossible to do on the website and instead force you to book a phone call.

Baremetrics is a great idea, and their graphs are pretty - but if the data and numbers they show are wrong and they repeatedly say that they can't fix the issues in any foreseeable future, then what's the point.

If you rely on graphs and numbers from Baremetrics, you risk making ill-informed decisions for your business.

What do you like best?

Baremetrics is a great idea with horrible execution.

What do you dislike?

I would love to have more control over what's considered churn vs. trial (e.g., if someone signed up and churned after a day, one company may count this as churn while for another, this is just a trial that didn't convert).

What do you like best?

Setup with Stripe is effortless, and you don't have to do anything to get great charts that show you all the essential SaaS metrics that help you understand what's going on. We use it to track sign ups, churned users, and metrics such as LTV, MRR, ASP, LTV. We also use annotations to keep track of incidents we had, changes we've made in the product and marketing campaigns we run.

What do you dislike?

I found that my MRR number was different between Stripe and Baremetrics. After talking to support (which is awesome), I found out the differences. It would have been nice if it was displayed on the dashboard.

What do you like best?

I like that I can see which customers are new, expansion, and churn on a daily basis. This gives me the numbers I need for reporting.