mailerliteの評判・口コミ 全1件

What do you dislike about the product?

They don't care about their customers and their businesses. Here's our story:

We have used MailerLite for 1,5 year and after few months of tests we decided to stay with this platform for a longer time. We trained our marketing team, built processes involving ML and integrated our internal systems with its API.

A week ago we started a newsletter for one of our websites and ran a first campaign about cold mailing and outbound sales strategies.

It was sent to all registered users of the website who agreed to receive marketing communication, but we didn't think of removing old addresses from the list (registered earlier than 2-3 years ago). That resulted in significantly higher bounce rate and unsubscribe rate than in our previous campaigns.

Right after the campaign was sent we received an automatic message from ML that our account is suspended.

We tried to contact the support but all we got was laconic explanation that we breached ML's anti-spam policy by using a low quality address list and sending the content that goes against their terms of service.

While in general it's true and we should have checked the terms and clean the subscribers' list before running the campaign, I wouldn't expect that after 1,5 year of using the service without any issue (70 campaigns finished) our account could be suspended without any warning or a chance to discuss the issue.

The worst thing is that we trusted them and three months ago we decided to order an annual plan. Now we asked for a refund for a remaining subscription period after the suspension date and we got a reply that according to their tems in cases like that they do not provide refunds.

Well, what can I say - it was a waste of money and a waste of time. If you don't want to experience the same problems, don't even think of using MailerLite in your business.

What do you like best about the product?

It offers everything that a small or medium size company would need from an email marketing platform. Easy to use, stable and cost effective.

What do you dislike about the product?

- the analytics are... SO... bad. no way to even check basic metrics like growth of a group . im updating this a year later to reflect that they still are SOO buggy and minimal
- the analytics provided are almost always inaccurate or broken (this company literally cost me thousands of dollars in money i had to refund because they gave me incorrect data, which i in turn gave to customers)
- email customer support on more than one occasion has provided (and then strongly defended) completely incorrect information, until i ask to speak to someone else, who confirms that the first support rep was completely off base (for example, about what a certain data point means, or how to perform a certain task)
- automation builder contains numerous problems. for example, you cant easily modify steps in the middle of an automation.
- subscriber management is onerous
- constant constant bugs that affect my readers' experience. such as mailerlite breaking links and not knowing how to fix it.

What do you like best about the product?

-email builder is pretty solid: drag and drop builder is probably my favorite of the mailer services. easy setup w clean results; pretty useful blocks
-landing page builder is also solid
-this software would be okay for someone who only has one mailing list/newsletter they send out. we have a few, and it absolutely does not provide all that we need

What do you dislike about the product?

Not much to dislike, but there are some things that are missing (branding colours across the board), but it gets added as a feature request by support.

What do you like best about the product?

I've been using MailerLite for years and setup all new clients on it. Has a good number of features on their free plan and even more on their paid plan. The features are not fluffy, they are features that are necessary as part of any successful email marketing plan. I do have to admit that the quality of support is one of the main reasons why I love MailerLite so much.

What do you dislike about the product?

The only thing I dislike, is the pricing structure, I wish there was more levels, as it's a big jump in numbers of subscribers and the amount you pay. But I am happy with Mailerlite overall.

What do you like best about the product?

I've been using MailerLite for a few years now, and switched from Classic to the New interface, which I love as it seems to be a lot more simple to use. However, when I have had issues, the help from customer service is top notch, and Mailerlite go above and beyond, in my experience to help you fix the issue, or how to use a feature. I especially love the ease of setting up automations.