Social Studioの評判・口コミ 全2件

What do you dislike?

90 day timeframe for all data is frustrating. Lack of impressions for metrics. Cannot connect to social advertising activity and metrics. Given the run-around when trying to re-assess for annual contract and little to no communication and no consistency with their support team.

What do you like best?

Nice experience to approve and schedule posts. The look and feel of the platform is nice enough, although awkward when trying to access monitoring profiles that are somewhat hidden in architecture. Easy to access organic metrics although still doesn't include organic impressions which is a huge miss. Friendly support staff once you get a dedicated success rep. I like the approval process and task area and the notes function should have a better email alert for team working together in the system.

Recommendations to others considering the product

Not sure this is as sophisticated as some other platforms so if you have a very robust and varied social media program, this may not be the best solution.

What do you dislike?

Must contact to Salesforce to change details

What do you like best?

Media coverage

Multi language adaptation

What do you dislike?

I wish Social Studio would allow me to tag companies and individuals when creating and scheduling LinkedIn updates. While the analytics are a bit better than what LinkedIn provides natively, they could still be improved. In particular, I have yet to find a way to broaden the analyticsdate range to a full year.

What do you like best?

I love that Social Studio allows me to do *almost* everything I can do when posting to LinkedIn natively.

What do you dislike?

It is hard to set up keyword searches to fit what you want, their processes are a bit confusing and takes time to dig deep. I dont like that the Facebook preview for creating a post doesnt match what it will actually look like on Facebook. I also dont think that it has access to as much news and online info as it claims, this area seems limited.

What do you like best?

I like being able to see all of the analytics and the reporting tools, this is very robust!

What do you dislike?

Instagram is not one of the platforms that you can use social studio with.

What do you like best?

We utilize this program in my role for schedule socia media posts. It窶冱 great because it窶冱 most of your platforms on one page. You can also monitor your platform engagement.

What do you dislike?

It is very difficult to contact technical support of Salesforce in case of some questions. Sometimes it can take days to contact a responsible person. But it does not mean that you problem will be solved or your question will be answered right at the same time. Thus, many organizations prefer to work with third-party companies that take care of this Salesforce support which is a bad look on them. With such a big company I deserve better customer support

What do you like best?

It does not matter which browser you or your company use, which is nice! Internet Explorer, Chrome, or Opera, all of them. This makes very easy to use Social media function like Chatter, which can help businesses find collaboration. Looking like popular social media makes it very familiar and easy to understand for users. Functionality like news viewing, status updates, links sharing, and files uploading is available right from the dashboard. You also do not have to install any software. There are no hardware requirements either.

What do you dislike?

limited reporting suite. The default reports are great and widgets are easy to deploy. Just need more customization. Publisher requires separate post to each platform, rather than an all-in-one editor.

What do you like best?

We were up and running in 2 days and were able to match the functionality of our Sprinklr deployment in less than a week.

Recommendations to others considering the product

take advantage of the premier support. The accelerators are second to none.

What do you dislike?

Our team did not like it and opted to go with marketo instead. Salesforce can be a bit tedious in its software updating and it窶冱 pricing. It can be a little overwhelming because of how many features it has.

What do you like best?

It has a hefty amount of tools at your disposal. They can vary all the way from social media management to outreach. Using it to manage Facebook and Instagram was easy enough but once you get into other social networks it can get better.

Recommendations to others considering the product

Give it time if you have it but don窶冲 deploy it on a whim. It takes a bit to learn by once you do, you窶冤l get a better understanding on what to do and how to use it efficiently. Just give it time.

What do you dislike?

Sometimes cumbersome to upload and input lists.

What do you like best?

Easy to pull data and devise actionable plans as a result.