レビュー募集中！Zuora Billingを紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike about the product?

Everything about it slows down my day. If I want to close out a deal I have to now go through 10+ steps to do so. And they are all incredibly slow to load.

I'm on the sales side of things - so why the hell am I doing finance's job on top of mine?

What do you like best about the product?

The possibility of switching vendors when our contract is up.

Recommendations to others considering the product:

Don't do it.

What do you dislike about the product?

The program is not self explanatory, we had to invest a lot of time in order to understand it, and know where to find the tools needed. But it was managable with their help page and some calls to their customer service. As long as it is intuitive at the customer side, it is no major problem for us.

What do you like best about the product?

Zuora enabled us to provide a better subscrition system than ever. We can personalize the bills so that they are customerspecific and they have the feeling we care about every single one. The customer can always access the subscrition management portal, in order to see which are active and for how long. He can easily change his subscrtion plan and add or remove services. The reporting system is for us really good, since you can personlize each revenue report quite easily.

What do you dislike about the product?

Currently we do not have Revpro and therefore we struggle with the 606 recognition. We also have Zuora set up to recognize all revenue upfront which causes more work on the back end. The system does not make it easy to see amendments. I am also concerned with the direction Zuora is going in. Are we their target customer.

What do you like best about the product?

Within Zuora we are able to bill and charge. System reporting is easy to use and create other reports within.

Recommendations to others considering the product:

Zuora has taken two different paths in recent years. We are currently on their old track with Amendments to contracts vs. Orders. Due to being on the old track, we have had a disconnect with their current road map, and therefore we as a company have run into issues when processing invoices or having smooth transitions with contracts.

What do you dislike about the product?

Making changes to subscriptions is cumbersome because we sell subscriptions as well as physical products, but we are adding CPQ to help facilitate the process.

What do you like best about the product?

The Workflow (Collections) add-on has helped with collections automation, allowing our specialists to spend more time interfacing with customers and solving their issues and less time composing and sending emails. The recent addition of Invoice Settlement has provided exceptional flexibility when processing transactions; credit memos, debit memos and unapplied payments are a huge step in the right direction.

Recommendations to others considering the product:

If you have a simple and basic pricing plan for your subscriptions, you will have little problem implementing. Added complexity brings added difficulty, but Invoice Settlement can help with transactional accounting.