レビュー募集中！Zuora Billingを紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike about the product?

Limited capacity for one off or single paying customers. Zuora is very overpriced if your pricing model is simple.

What do you like best about the product?

Simplifies complex budgeting. Easy to keep track of subscriptions and customer transactional data. Integrates really well with Salesforce CRM data.

Recommendations to others considering the product:

If your licensing is complex, zuora is a really good idea

What do you dislike about the product?

I don't like that only certain representatives know how to utilize this product. It could be more user-friendly to anyone that is wanting insights on where the account is. If you can ensure training is available for everyone in the department regardless of whether they use it daily or not. It will help with everyone knowing how to read the dashboard and what they are looking for.

What do you like best about the product?

The ease of being able to utilize this product is truly the best thing about it. I like how it lets you manage the opportunity and see where the deal stands. It measures the financial impact and gives a look at the overall business. It works great for when you are testing out pricing plans and don't know what the effect will be. It is a solution that helps upscale the entire business and great customer service when you need it. It workes great when we had changes to billing frequences and wanted to create a usage model to see how it is supported with this product.

Recommendations to others considering the product:

It allows you to have a complete look at new business deals, upsells, renewals, and anything that the company is measuring. It's all one system and helps with managing revenue for the business. It syncs all of the accounts and procut catelog. It gives you complete subsriber visability and allows flexibility in pricing with line items. Track and mange every change throughout the subscription lifecycle. Plus let the customer pay their bills any way that they want.

What do you dislike about the product?

It was difficult to pull fields from Zuora objects into Salesforce objects. We want it all in one place and there were some manual steps needed to be taken in order to get all of the date on one object.

What do you like best about the product?

The ability to tie into Salesforce and allow users to work directly through Salesforce to create Zuora quotes.

What do you dislike about the product?

Pricing Model - Pricing was based on invoice value - made it not a proper model for moving the majority onto the platform.

What do you like best about the product?

System worked well but required data integration for full process flow.

What do you dislike about the product?

Running reports is not easy. It will require some effort to understand how to build different reports that you need. It would be great if they had video tutorials.

What do you like best about the product?

A good tool for recurring subscription management . Zuora manages revenue recognition per ASC and gives you the journal entry end ofo the month, thus eliminating manual work.

What do you dislike about the product?

Everything about it slows down my day. If I want to close out a deal I have to now go through 10+ steps to do so. And they are all incredibly slow to load.

I'm on the sales side of things - so why the hell am I doing finance's job on top of mine?

What do you like best about the product?

The possibility of switching vendors when our contract is up.

Recommendations to others considering the product:

Don't do it.

What do you dislike about the product?

The program is not self explanatory, we had to invest a lot of time in order to understand it, and know where to find the tools needed. But it was managable with their help page and some calls to their customer service. As long as it is intuitive at the customer side, it is no major problem for us.

What do you like best about the product?

Zuora enabled us to provide a better subscrition system than ever. We can personalize the bills so that they are customerspecific and they have the feeling we care about every single one. The customer can always access the subscrition management portal, in order to see which are active and for how long. He can easily change his subscrtion plan and add or remove services. The reporting system is for us really good, since you can personlize each revenue report quite easily.

What do you dislike about the product?

Currently we do not have Revpro and therefore we struggle with the 606 recognition. We also have Zuora set up to recognize all revenue upfront which causes more work on the back end. The system does not make it easy to see amendments. I am also concerned with the direction Zuora is going in. Are we their target customer.

What do you like best about the product?

Within Zuora we are able to bill and charge. System reporting is easy to use and create other reports within.

Recommendations to others considering the product:

Zuora has taken two different paths in recent years. We are currently on their old track with Amendments to contracts vs. Orders. Due to being on the old track, we have had a disconnect with their current road map, and therefore we as a company have run into issues when processing invoices or having smooth transitions with contracts.

What do you dislike about the product?

Making changes to subscriptions is cumbersome because we sell subscriptions as well as physical products, but we are adding CPQ to help facilitate the process.

What do you like best about the product?

The Workflow (Collections) add-on has helped with collections automation, allowing our specialists to spend more time interfacing with customers and solving their issues and less time composing and sending emails. The recent addition of Invoice Settlement has provided exceptional flexibility when processing transactions; credit memos, debit memos and unapplied payments are a huge step in the right direction.

Recommendations to others considering the product:

If you have a simple and basic pricing plan for your subscriptions, you will have little problem implementing. Added complexity brings added difficulty, but Invoice Settlement can help with transactional accounting.