Copperの評判・口コミ 全1件

What do you dislike about the product?

I was told this would integrate with my IDX website. It will not notify when someone comes into the system even though I asked this question to the sales team. We were sold a monthly plan but were charged $1400 for an annual billing. When I finally got a hold of someone through chat I was told the system would not notify me of a new sign-up. I knew at that time it would not work for my company. I went in and Canceled my account but received no refund. When I finally heard back from Customer service they said they were working on the cancelation but rather than issuing me a refund for the 10 months left that we already paid for they said it would not auto-renew again in June of 2024. Their policy stated that they do not issue partial months' refunds, which I understood as they would issue a refund from the next billing month. They are predatory and try to confuse their consumers. Their customer service is nonexistent and they just want to sell you something rather than offer a comprehensive program that does what they sell you. Trying to force consumers to stay with them longer than they are willing to and offering no solutions. Thievery at its finest. BUYER BEWARE

What do you like best about the product?

They are a Terrible company. There customer service is the worst I have ever experiances.

What do you dislike about the product?

One limiting aspect is that automation rules cannot be duplicated or reconfigured. Therefore, if multiple rules are needed, they need to be entered manually, which is time consuming.

What do you like best about the product?

I love the effective customer relationship management strategy, which focuses on establishing strong links between the company and potential customers. In addition, its versatility allows for the creation of multiple workflows, including those for sales. A feature I value highly is its affordability for any type of business, as well as the friendliness and willingness of the customer service team, who help users make the right decisions based on their needs. The most remarkable thing about Copper CRM is that it provides a holistic and unique perspective of our business relationships, and tasks are executed in the background, ensuring the continuity of complex processes and the validity of our business decisions.

What do you dislike about the product?

I like using copper and there is no way to think of another adversity since going live. We were not able to merge properly with RingCentral, however this is not a big issue. Copper automatically performs information gathering on people and their images when people do an internet search. Sometimes this information is not correct.

What do you like best about the product?

We are very pleased with the account management staff and strive to make sure that using the platform is as rewarding as possible. Copper reduces onboarding new customers manually, through a Gmail message or by using a template and collating a large repertoire. Copper is a CRM system that is easy to use and has the ability to generate custom fields, multiple workflows, sales stages, etc. It is really customizable and has a less complex nature compared to other CRMs I have used before. The Google embedding and Chrome extension automatically monitors and updates marketing and marketing jobs that are within the CRM. Data entry is simpler.

What do you dislike about the product?

#1 - They very shadily and unethically lock you into an annual contract despite signing up for a monthly plan. They won't provide any type of reasonable customer service or support at all when you go to cancel because the functionality and value of the system is nowhere near the high cost. Finally, they will point out that buried in their Terms of Service (!) is where you will be notified that you're actually on a contract for a full year.

So at this point, I'm apparently stuck paying $500 USD for 4 months for a tool I'm no longer using that is bringing me no value because we switched to a much more powerful and affordable CRM.

The way that their sign up process is mimics almost every other tech products (ex. sign up free, no credit card required, etc.) but beware...

#2 - When I was getting *some* value when we were using it, it was incredibly complex and clunky to set up the connections and automations. I was constantly dealing with tech support and it ate up a lot more of my time than I expected. Again, this was nowhere near worth the high price you're paying per month for the system, especially when you compare it to so many other systems.

#3 - I have honestly never dealt with a company that sets their terms in this way and then also provides such horrible customer support for someone that has invested a significant amount of money with them. Instead of trying to find a solution and providing some type of reasonable options for a resolution, just saying no and then essentially ignoring you. I truly hope they make their terms, support and sign up practices more clear because as you can see from the reviews, I'm not the only one who's been duped and had issues with this. Unforunately, it seems like they say they do, but continue to operate the same.
Please go choose a different CRM, you'll be much happier and have more money in your bank.

What do you like best about the product?

It's great that it connects straight into Google Workspace, that was why I originally signed up for it in the beginning.