Oracle Sales Cloudの評判・口コミ 全1件

What do you dislike?

Some of the administrative functions seem to be repetitive. For example, having to update users in both manage users and the resource directory.

What do you like best?

OSC allows our sales reps to keep all of their customer information in one place. Once we go live, it will greatly help to increase visibility.

What do you dislike?

Because of all the built-in features, Oracle Sales Cloud can be overwhelming for administrators and intimidating for users. The implementation has become more streamline, but can still be difficult managing if it is only a small part of your job. User adoption is also more effective if there is a clear objective and incentive in using it.

Sometimes the system can feel slow as well. This is always improving, but one of the loudest complaints we hear from clients.

What do you like best?

Great functionality and robust tools make Oracle Sales Cloud a powerful solution for companies looking to be more efficient. With just a Standard license, you get powerful BI Analytics tools, user-friendly mobile capabilities, and territory management functionality other CRM solutions charge extra for. Overall, it's a more cost-effective solution than can help you smartly scale your business and scale with you.

What do you dislike?

-Setup and Administration is getting better but not yet caught up to competitors

-Workflows have limitations with trigger points and decision trees

-Security model is complex if needing to meet more complex requirements

What do you like best?

-It has powerful capabilities

-Comes pretty well equipped out of the box

-Native Data Templates and WSDLs

-Analytics tool is extremely useful

-User interface

-Mobility

-Out of the box security meets most business cases

-Upgrades are pretty seamless

Recommendations to others considering the product

Find a quality Partner to do a solid implementation. A high performing product can be low quality with a poor implementation.

What do you dislike?

For a product owned by ORCL, it doesn't particularly play nicely with other ORCL products - specifically ELQ. Integration is underway, but has been far from seamless.

What do you like best?

The user interface and mobile design add a modern feel to the CRM. This should eliminate some adoption issues with our Sales users.

Recommendations to others considering the product

Seek referenceable users and select a trusted integration partner to assist with implementation. Allow more time for testing than you think you'll need. Communicate often and openly with you users and document everything!