KISSmetricsの評判・口コミ 全1件

What do you dislike?

The Kissmetrics date range is frustrating (you can't type in a date...you have to use the back arrow endlessly to go back in time).

What do you like best?

I love the fact that Kissmetrics allows me to track the full funnel. It allows me to make great decisions around what to do next to optimize my site. I also love the filtering to only look at data that's applicable to my use case.

What do you dislike?

There's not much to dislike about Kissmetrics but if I had to choose one thing, it's the lack of the automatic event tracking that some of the other tools have. If you've forgotten to add an event, it doesn't pull data retroactively once you've added it.

What do you like best?

The reporting capabilities of Kissmetrics is better than most of the other tools out there. Adding conditions and filters couldn't be easier and the reports that are generated are very thorough and straightforward.

Kissmetrics has many different report types for varying business needs and that will you analyze user data the way you need to look at it.

Recommendations to others considering the product

Kissmetrics is a great engagement analytics platform that requires a bit of onboarding to think of every event that you need to track on your site and/or app. Sometimes events can slip through the cracks and adding that event doesn't retroactively pull data like some other tools.

What do you dislike?

The only shortcoming is their lack of graphical outputs.

What do you like best?

In the world of software, you always strive to be sticky.

You want your customers to dread a world without your product.

This is how I feel about KISSmetrics. I don't even want to imagine a world without it.

There are 2 things that KISS is good at as a company:

1. Harvesting and slicing data

2. Supporting their customers

KISS has multiple report types for a variety of business functions, allowing us to analyze and interpret user behavior on both a micro and macro level.

KISS also managed to staff their company with subject matter experts that are likable people, and highly skilled.

Employees like the Manager of Customer Success Chris Burns and our actual CSM Patrick Sutherland are a huge part of our success with KISS. Their expertise and timeliness are why we use the heck out of it, and progressively report in a more focused manner.

KISSmetrics helps us make better business decisions by using data to prove assumptions.

Recommendations to others considering the product

Buy it.

What do you dislike?

It takes a while to understand the intricacies of the software!

What do you like best?

Much easier than SQL...

Once you understand how to use the software you can do complex calculations at a fast pace.