SumTotal Learnの評判・口コミ 全2件

What do you dislike?

Not a great product for the administrator. Reporting is not very intuitive, and can be difficult to set up and filter. There is also a lag time between when a test is completed, and when you can report on the results. Also a significant lag time between when you upload and assign a course to a user, and when they actually get the notification that the class has been assigned to them.

What do you like best?

Good product for an end user, very straight forward and easy to login and complete required learning. User maintenance is simple, and assigning content to users is not difficult to do.

Recommendations to others considering the product

Can be a good solution, but make sure you have well trained administrators to build and maintain the product.

What do you dislike?

Reporting is a mess. Every attempt creates a database entry for the user, cannot draw the latest/greatest attempt. Its hard to create a self-serve culture with all the reporting limitations.

Management and leadership is always on hold, constantly requesting updated reports, bogging down the administrators who run reports and provide updates.

What do you like best?

We rarely had any system downtime. Since we house'd the system on-premise, we had the advantage of creating custom web applications that draw data directly from the SumTotal LMS database, allowing us to creatively show stats/content in a personalized fashion.

Recommendations to others considering the product

Make sure you have a good team of web developers that understand data-driven application development because out-of-the-box the product may not meet your needs down the line.

What do you dislike?

EXECUTION! My experience has shown that many "out of the box" features struggle to function properly. The system is highly configurable, but that means the person choosing all the settings (thousands) needs to be very organized and system oriented to survive this process. There are things that are hard coded and unchangeable that make you question the logic. Simple things like weighting of Performance Objectives, the weighting does not add and is not easily viewable. If you set the validation that the total has to equal 100%, people struggle with this, especially if they have a lot of Objectives. The Analytics feature is still in its infancy. Much development effort is needed here.

What do you like best?

The integrated platform and direction SumTotal is intendind to go is solid.

Recommendations to others considering the product

We have experienced issues in the Cloud environment. Upgrades get pushed wheather you are ready or not. When upgrades get pushed every two weeks, something always seems to break...you just can't anticipate what. Support in getting these issues fixed is not always quick. For example, our training site courses were all knocked offline and it took two weeks to get the problem fixed. No one in the company could take any online trianing for two weeks. SumTotal prioritizes things differently than their customers. They are growing quickly and resources are stretched right now.

What do you dislike?

Lack of of technical support from company. Disappointed in the technical depth of individuals, as it is software they are selling. Also the course builder was clunky and the elearning professionals were not thrilled with the tool.

What do you like best?

The system is reliable. Never crashed and minor bugs were handled quickly through support. I believe it is worthy for large scaled enterprises.

Ability to create assessments and track scoring is super useful.

Recommendations to others considering the product

ensure proper hardware resourcing, as well perform performance testing prior to go-live.