レビュー募集中！Mailgunを紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

Sometimes it's still hard to analyze whether mails got in the junk box of customers or why they were not read (not for newsletter but for individual mails where you know it would have normally been read). But probably it's hard for any platform like mailgun to give reliable feedback on that because it's client side.

Review October 2017: Bad support (only mail and slow) and lots of IP addresses with bad reputation!

What do you like best?

Handling of incoming mails, abstracting all the ugly things related to interpreting mails.

Review October 2017: In the last months it was increasingly impossible to get mails through. We were nearly all the time on IP addresses that were on blacklists and were refused by giants like hotmail.com - impossible to work with like this.

Recommendations to others considering the product

check it out

What do you dislike?

Sometimes support is a bit poor. I'd love more statistics and some information about reputation of the IP being used.

What do you like best?

Routers! The are awesome! Also their open source templates for mailing. We tried to use it for transactional emailing but we needed to fallback to a different service due to IP reputation issues.

Recommendations to others considering the product

Just start writing your code to talk to their api. The docs are great.

What do you dislike?

Inability to accurately gauge effectiveness of contact with our clients

What do you like best?

Ease of use and effective communication with clients and with candidates

What do you dislike?

We send mail on behalf of a lot of customer domains, and we had some issues with domains losing their 'verified' status because of intermittent DNS issues. It seems that Mailgun's automated domain re-verification processes have been adjusted to prevent this kind of thing, so we're totally happy now.

The only thing that sometimes comes up now is that an end-user will report a message as spam (not understanding the chain reaction triggered by that action), and then come back to us and complain about not getting email. It's mildly annoying, but I'm not sure what Mailgun could do about it. I'd definitely not want to sacrifice deliverability.

What do you like best?

I like that I don't have to worry about email deliverability. In the past, I was always trying to figure out what we could do to get our messages through, and was never satisfied that I'd done enough. Now, we have excellent deliverability and extensive logs to troubleshoot individual cases.

Recommendations to others considering the product

Unless sending email is your company's core competency, make sure you're using a competent vendor. Don't do it yourself. I've used Mailgun and Sendgrid, and I find Mailgun to be the more complete service. Their API, uptime, and support are very good.