レビュー募集中！Mailgunを紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

We suddenly started getting 301 redirection responses to API calls (sending us to a 404 page mind you).

60% of our transactional emails were lost due to this malfunction. It took Mailgun days to get back to us, but with unhelpful responses. We had to move to a new provider while suffering significant business damage. We never received a proper apology or compensation for this.

What do you like best?

Mailgun worked fine for us over a year

What do you dislike?

Customer Support is some of the worst I've ever seen. Over 24 hours to respond to a ticket, no real answers, puts the problem on you, the user.

We were delivering e-mails perfectly fine for 4 or 5 months with bounce rates of about ~2% daily. All of the sudden we were moved to a different IP pool citing our bounce rate was above the 5% threshold. Checking the logs, our bounce rate was fine until we were moved to a different pool, where we were seeing bounce rates of 15%-40% daily.

Asked to be switched to a different IP pool, no response. Asked for a dedicated IP, 36 hours later, a response moving us to a stable IP while we discussed Dedicated IP talks. In the 36 hours it took them to respond I found a different ESP, setup the server, and started sending mail through them.

What do you like best?

The system itself works as advertised, it's when (not if) your IP pool gets blacklisted that things become a problem. Easy to set up.

Recommendations to others considering the product

Be careful of the IP pool you are placed in. Without warning they can switch you and cause your emails to drop.

What do you dislike?

Sandbox domains can be difficult to setup

What do you like best?

Very easy to use API to easily send emails from a custom application

Recommendations to others considering the product

Easy to prototype solutions to see if it works.

What do you dislike?

Admin can be a bit confusing with the multiple accounts. Also lacks details compared to other SMTP type providers I've used. A few end users have reported issues which I am unable to trace via their logs.

What do you like best?

Super simple to setup and deploy. No frills in the admin makes it very simple compared to other similar software out there. Has scaled up and down depending on my software needs.