Oracle NetSuiteの評判・口コミ 全30件

What do you dislike?

The platform has gone down at very critical times, including twice during our financial audit. Since becoming part of Oracle the client experience is drastically different -- Account manager seems to change every three months and getting help is near impossible. Knowledgebase has a fair number of articles but most are not relevant/helpful in solving your problem. API and integrations are extremely buggy -- no consistency in sync times and no error logging to help troubleshoot. Reporting dashboards are not helpful and most advanced reporting will need to be done using excel.

What do you like best?

It is pretty simple to record journal entries and any subsequent modifications. Good file upload mechanism to access underlying statements. Have some basic reports that are sufficient. Administrative settings are easy to configure.

Recommendations to others considering the product

Make sure you lock in multi-year pricing

What do you dislike?

Closing the period and elimination entries is not easy to use.

What do you like best?

Ease of use and user interface has been great!

What do you dislike?

the service is mainly via website ticketing system. It is very difficult to properly communicate issues using the support site. Resolution takes several calls/emails and screen share sessions to complete. You have to pay for additional service support to get a live person who can help you navigate. Also, the canned reports are easy to customize within certain parameters. Specialized reports will require an SOW and an additional fee.

What do you like best?

Netsuite is a flexible ERP system that has some very nice features. The journal entry import feature is easy to use. I really like our service team with the additional ACS Monitor. Kevin Lallave is GREAT!!

BTW - I am a current user of NetSuite but I cannot make my screenshot upload

Recommendations to others considering the product

Be sure you know how you want to use NetSuite and what reporting capabilities you need before you implement. Changing setup after implementation is difficult. Also, watch your currencies. You cannot change currency on an entity once it is setup

What do you dislike?

The implementation feels like an uphill struggle from the beginning with no end in site. I would think NS would have a red team that could ride in when a company is struggling and even considering other solutions.

What do you like best?

How it promised to streamline our business processes and create visibility across the organization