clicktaleの評判・口コミ 全1件

What do you dislike?

The product does not work quite as well on mobile as it does on tablet, mac or PC most likely due to visibility of the large volume of information on a small screen.

What do you like best?

The dashboard and interface has evolved over time and looks fantastic. The granular heat-maps, funnels, segmentation and form analytics will help you recover revenue you wouldn't likely have picked up without the software.

Recommendations to others considering the product

I would definitely recommend ClickTale, particularly if your business is eCommerce and you are dependant on traffic to your site resulting in conversions.

Compared to similar products on the market, it is also reasonably priced.

What do you dislike?

Does not link social media analytics with web analytics because the system only analyzed the traffic of one website along with its other features (heat maps). The site is not as collaborative as I would want it to be. I would have liked it if I was able to make changes and others would be able to see some of the changes that I plan on making instead of having different people signing into the database and having to refresh the site to see the changes. It can sometimes be overwhelming to see so much data all at once. Doesn't indicate how the user got to the page (was it through Google search, ad, "I'm feeling lucky", another website, social media page?)

What do you like best?

I definitely like that I can get detailed, specific results on user traffic. I can easily identify the issues and make changes to it. Not only am I able to identify the issues, but the features allow me to better communicate website issues to my team. My team can easily see and understand what exactly is going on. For example, My team can easily see which pages are not getting very many visits and when a paged is visited a user is only there for a few seconds. This indicates that the page needs to be re-evaluated to make it more user friendly or even identifying whether or not that page is necessary on the site.

Recommendations to others considering the product

Not recommended for businesses that do not have a focus on building awareness through digital medias. Also, recommended for e-commerce retail stores or bloggers - not so much for consulting, restaurant businesses; anything that does not have to do with selling a product through its website should not use this system.

What do you dislike?

Pricing is not very transparent http://www.clicktale.com/resources. It can be difficult to communicate to mutual customers.

What do you like best?

ClickTale empowers businesses to increase their ROI by continually optimizing how their own visitors/customers respond to digital experiences (from websites, to landing pages online).

I've recommend them time and time again for customers that need data rich heatmaps and a 360 view of how visitors respond to their landing pages.

What do you dislike?

I found that in its initial versions it was quite hard to build the conversion funnel analytics however this was resolved on the later revisions of the software. The costing model could have been more effective in relation to balancing our needs for review of multiple domains at a low cost/least cost style. The commercials could have been a little more flexible to address our requirements which changed as our usage of the product continued.

What do you like best?

The ability to track actual real user visits and replay them alongside a perspective on real world conversion funnels was excellent and complemented the google analytics software. Found that the product was very cost effective and informative and in particular the analysis of enquiry forms and the field number and types was particularly advantageous. The heat map was an excellent feature which we previously were using other software to address but clicktale offered more in its delivery of heat map analysis. Really liked the reach functionality as well this in conjunction with the heat map and user journey recording in fact we had 100% user journey recording was absolutely crucial in maximising our landing page effectiveness.

Recommendations to others considering the product

Definitely one to have in your toolset in particular when creating or reworking websites and in particular when doing multivariate testing.