clicktaleの評判・口コミ 全1件

What do you dislike?

It's really pretty. Sounds like a positive right? Well, you have to be careful with reports that look to pretty. Stakeholders can take it as an absolute truth about how all users interact with your website. I recommend not sharing video recordings, and only sharing heatmaps/clickmaps (some stakeholders don't understand the term heatmaps as easily as clickmaps) to reveal how interaction with your website may or may not have been affected by a recent change to your website. Again, don't rely on clicktale to define problems, especially because you don't see exactly what users see in recordings. Use it to support your own expertise.

What do you like best?

You can get random samples or set up "triggered" recorded sessions in combination with heat maps. Neither of these functionalities are unique to Clicktale, but if it's in your budget, this is the way to go.

Recommendations to others considering the product

I always recommend finding demos or how to's on YouTube before purchasing any software or online service. Get a glimpse at the user interface and see the types of tasks people are actually trying to accomplish with the service.

What do you dislike?

We actually had issues integrating Clicktale with Omniture, although we eventually resolved it. We experienced a clash of cookies between the two tools, which meant the sessions in Clicktale weren't showing the right test experience (i.e. people who were allegedly shown the variant were appearing in the control bucket).

What do you like best?

I really like its integration with other web analytics tools, such as Adobe (Test &) Target. It means I can play back sessions of users who see the control and variants, which is super useful.

Recommendations to others considering the product

I'd take a look at a few others. We also use FullStory, which doesn't have as big a feature set, but it's cheaper and covers the basics well.

What do you dislike?

It would be nice if I could connect it to our stores on social media. I consider them a part of the conversion funnel, so that is something I feel is lacking.

What do you like best?

The UI of Clicktale窶冱 system is clean and user-friendly. It is easy to find the data I am looking for and I get a complete view of our conversion funnel

Recommendations to others considering the product

Any business that wants a complete view of their conversion funnel (so they can optimize and increase ROI) should take a look at Clicktale.

What do you dislike?

Clicktale窶冱 suite is highly sophisticated and at least in initial stages, their in-house analysts and CX experts provide valuable help in 窶徨eading窶� the data correctly.

What do you like best?

What I found most helpful is the ability to see exactly how every individual customer filled their cart and their complete journey to purchase. I like that I could choose to record triggered events and thus focus on certain aspects of the customer journey and find its pitfalls.

Recommendations to others considering the product

I recommend the product mainly to large organizations and enterprises (it窶冱 a high end product and a large operation would be able to gain the max from all its features)

What do you dislike?

For what you get, it is really expensive

What do you like best?

The interface and visualization is great.

What do you dislike?

The product is quite pricey. It supports only Internet Explorer and Firefox but not Chrome.

What do you like best?

Clicktale was a revelation when I first used it a couple years ago. It was pretty groundbreaking to be abe to watch in real time how users interact with our website, which parts they spent more time on, which part attracted the most clicks, all in a visual manner with heatmaps.

What do you dislike?

The product does not work quite as well on mobile as it does on tablet, mac or PC most likely due to visibility of the large volume of information on a small screen.

What do you like best?

The dashboard and interface has evolved over time and looks fantastic. The granular heat-maps, funnels, segmentation and form analytics will help you recover revenue you wouldn't likely have picked up without the software.

Recommendations to others considering the product

I would definitely recommend ClickTale, particularly if your business is eCommerce and you are dependant on traffic to your site resulting in conversions.

Compared to similar products on the market, it is also reasonably priced.

What do you dislike?

Does not link social media analytics with web analytics because the system only analyzed the traffic of one website along with its other features (heat maps). The site is not as collaborative as I would want it to be. I would have liked it if I was able to make changes and others would be able to see some of the changes that I plan on making instead of having different people signing into the database and having to refresh the site to see the changes. It can sometimes be overwhelming to see so much data all at once. Doesn't indicate how the user got to the page (was it through Google search, ad, "I'm feeling lucky", another website, social media page?)

What do you like best?

I definitely like that I can get detailed, specific results on user traffic. I can easily identify the issues and make changes to it. Not only am I able to identify the issues, but the features allow me to better communicate website issues to my team. My team can easily see and understand what exactly is going on. For example, My team can easily see which pages are not getting very many visits and when a paged is visited a user is only there for a few seconds. This indicates that the page needs to be re-evaluated to make it more user friendly or even identifying whether or not that page is necessary on the site.

Recommendations to others considering the product

Not recommended for businesses that do not have a focus on building awareness through digital medias. Also, recommended for e-commerce retail stores or bloggers - not so much for consulting, restaurant businesses; anything that does not have to do with selling a product through its website should not use this system.

What do you dislike?

Pricing is not very transparent http://www.clicktale.com/resources. It can be difficult to communicate to mutual customers.

What do you like best?

ClickTale empowers businesses to increase their ROI by continually optimizing how their own visitors/customers respond to digital experiences (from websites, to landing pages online).

I've recommend them time and time again for customers that need data rich heatmaps and a 360 view of how visitors respond to their landing pages.