Oracle NetSuiteの評判・口コミ 全44件

What do you dislike?

Very little to dislike, if anything we're having trouble with inter-company transactions - specifically vendors not being able to view in transactions across subsidiaries. Currently working with NetSuite team to fix.

What do you like best?

The NetSuite support teams have gone above and beyond. All of our questions/concerns are handled timely if able to. We love the team!

Recommendations to others considering the product

This is an excellent option for ERP. We are thrilled to be moving from a very limited product for our growing business.

What do you dislike?

First of all the customer support is a joke, the implementation is all customer based and receiving help has to be the most difficult thing ever. We are still struggling and this will be our 2nd year. If you need help you have to send an email to a helpdesk and wait for someone to call you and they are typically from the Philippines. in order to do simple process's like bulk print, you need a saved search. to figure out how to do a saved search you need a net suite specialist.

What do you like best?

the potential that Netsuite possess could be promising. however, the support behind it and how to get the level of experience is the most painful thing i have ever experienced.

the functionality have some great features, but in my opinion could work better for the user

Recommendations to others considering the product

Needs better Support. More training, Better ways to train. More hands on training for all members.

Headed in the right direction, but by far, needs work on having users able to navigate

What do you dislike?

On the flip side of being excited for the reporting capabilities, so far the ease of custom reporting has not been as easy & intuitive as I had expected it to be.

What do you like best?

NetSuite is very robust and appears that reporting is going to be very comprehensive. Reporting capability is something we are lacking with our current systems and we are excited to have this new ability. NetSuite is also going to allow us to have all facets of our business in one software for the first time so that we can report (hopefully) easily on all those aspects together from one software.

Recommendations to others considering the product

At this point, we have not yet gone live. Part of that is due to integration issues with our POS system. However, the fact that NetSuite is not "local" by any means is a definite drawback. I feel that we would be much further along if we could have face-to-face onsite meetings with our implementation team as needed which is impossible. NetSuite has also had a lot of turnover on our account and we are constantly "re-training" new implementation specialists on our business and where we are in our process.

What do you dislike?

The NS implementation does not provide service as expected. The transition from different software to NS is a painful process and we still have lots of errors in our system and NS couldn't assist the solution. Also, contract renewal module is not very user friendly.

What do you like best?

Web-based cloud system that store the data for us. Help center to explore and self-learning.

What do you dislike?

The revenue recognition module is not as intuitive especially when it comes to cancelling a sales orders.

What do you like best?

I like the fact NetSuite is easy to use and easy to customize for your business. The standard reporting tools i.e. Saved Searches and custom reports are so easy to make changes and the segmentation to help with reporting. I like the fact NetSuite has added customize segments to help business that has more than 3 segments.

Recommendations to others considering the product

I would recommend company moving to the cloud to do their research and ask for a demo.

What do you dislike?

I need to run reports yet I can't figure out how to do it, even the person that came to train us didn't know how and promised to get back to us but never did. There were some problems with some incorrect defaults that she was going to also get back to us on but she also didn't. I wish the support was better. We also Wish we had a better teacher at the beginning when we first got NetSuite.

What do you like best?

NetSuite is easy to use & you can almost always undo what you did or edit your mistakes. It's also easy to explore around and figure out most things just by clicking on certain tabs. I have figured out solutions to all issues that I've encountered that way or by going to Suite Answers. I've also managed to help others as well even if it wasn't related to my field just by clicking the different tabs. It is a very user friendly system!

Recommendations to others considering the product

Although we did have our own issues with training at the beginning I do like NetSuite and would recommend it.

What do you dislike?

integration is difficult to achieve and customization is also difficlt

What do you like best?

search and dashboard functionality and reporting

What do you dislike?

Having to use a 3rd party vendor to integrate into our website can be somewhat costly, but worth it.

What do you like best?

Integrates into our web store allowing us to sync orders. This makes inventory management, sales monitoring and purchasing a breeze.

What do you dislike?

takes a lot of customization to get it where you want it to be. need a few specialists to make it usable.

What do you like best?

Can track all our pipeline data and insert it directly into our reports and budget information