Pipedriveの評判・口コミ 全39件

What do you dislike?

When I send an email from a deal funnel in Pipedrive it will add that email to the history of the deal, but after I hit send the software takes me to a email sent screen. I would rather that it redirects me to my dashboard.

What do you like best?

II like that it is seamlessly integrated with my Google business account and that it's hosted in the cloud. Now I can track my new business opportunities from any computer as well as my smartphone. I also see that it is integrated with Zapier so I look forward to setting up some automation so I can be more productive and fill my "pipeline" with more deals.

Recommendations to others considering the product:

Explore Zaps with Zapier. I think you can save a lot of time entering data.

What do you dislike?

I'd like a better calendar management and better integration with other systems.

What do you like best?

It does it's specific job very well; manage your sales pipeline in a way that's quick and intuitive.

What do you dislike?

Once we went all-in, that's when trouble started. Everyone started randomly noticing that their list view was incomplete. Filters didn't show all deals, activities and deals became tougher to track down. It became apparent that filters, lists, and anything other than the pipeline view didn't show everything, and the pipeline view gives you very limited searching and sorting options for large data sets. Then we reached out to support. And found out there is no support. After some executive escalations, I got some sporadic answers, shots in the dark, wild guesses, and general unhelpfulness. One tech even went so far as to forge a past email response after I complained that they had gone dark on me. So that's where we are - stuck with major problems, a huge time investment in the product, and searching for a way to transfer our dataset to a product that works. I can see why this service has good reviews, but if you stick with it, you will get burned eventually.

What do you like best?

The product started out great. It is clean, simple, and easy to use. Our sales team had an easy time using it and it made entering deals less of a chore. There's still some weirdness in the interplay of deals, organizations, contacts, etc, but that is generally true with most CRM. Overall, functionality and interface were great and we went all-in on the product.

Recommendations to others considering the product:

Look elsewhere.

What do you dislike?

There are some limitations. One that comes immediately to mind is no use of LDAP or AD integration. So, it is yet another application that requires its own user name and password. This is not a big deal, but annoying. The dashboard is decent, but not very configurable. You get what you get. If you are not an organization that tracks sales by individual, the dashboard reporting may not be for you. It is organize by person sales goals. This is not bad if you are that kind of company, but if you not like that it is a distraction. There are some decent integrations, but nothing new for a while which make me wonder if they are doing much.

What do you like best?

I like the overall simplicity and how much it can do for the price. Getting up and running takes a few hours depending on much "configuration" you want to do. By design, Pipedrive does not do all that much and that is a good thing in a way. Because there is only so much you can configure, the marketing and sales team (if not the entire small organization) can get up and running in no time. Maintaining the solution is a breeze - no IT or special technical chops required. But, there still needs to be a "owner" who has enough application savvy to train, maintain and organize the workflows, set ups and so forth. It is fast, responsive and has a decent iOS app too.

Recommendations to others considering the product:

Just know that it literally is what it is and nothing more. If you are small to medium size organization that wants to keep the CRM process simple on purpose and don't expect lots of bells and whistles, it is a great solution. The interface is delightful and getting up and running is an absolute breeze. The the money, it is a good value.

What do you dislike?

I don't like how it doesn't include the ability to easily delete people, and sometimes functionality is buggy.

What do you like best?

I like the simplicity and ease of use of the platform.

What do you dislike?

I still feel like it can be a bit glitchy and that I have to refresh the screen sometimes to see the changes that I or someone in my team made.

What do you like best?

Having spent time with Salesforce I really appreciated how easy it was to use and we just love their on-boarding videos. Whoever made those videos is brilliant because it felt like such a chore getting up to speed with Salesforce but we had fun watching, as many times as we needed, the Pipedrive videos.

Recommendations to others considering the product:

Use the trial period and get everyone in the team involved with using it.

What do you dislike?

As simple as you might think it would be to design software that allows you to click on a few clients to whom you would like to send thank-you cards, holiday cards, or a newsletter, Pipedrive has found a special way to say that they don't care. Need to export 30 names out of your 300 contacts to excel so you can make labels? Well, make sure you make note of those thirty names on a piece of paper and then prepare to manually filter each individual name. Had plans this morning? Not any more, you don't! You have 150 holiday cards to send, time to get filtering.

Someday, there will be CRM software designed by actual sales professionals, and not by IT professionals who have seen movies about what sales people probably do.

What do you like best?

For whatever reason, Pipedrive seems to be the only CRM software that (sort of) allows you to accurately upload contacts from an excel spreadsheet. I still ended up having to convert it to a .csv file to get it right, but that's till better than PayPanther, Nutshell, or (gag) Clio. So I'm not giving it a zero.

Recommendations to others considering the product:

Solve Pipedrive's inability to be used as a practical sales tool and you are probably headed in the right direction.

What do you dislike?

As flexible as it is, our organization had to do a little creative thinking to get the system to align with our processes. While not 100% perfect, it is still VERY workable and much better than anything else we have tried

What do you like best?

The ease of use is what we need. As great as some people in our organization are at what they do, technology is not their forte and this is about as point and click as you can get

What do you dislike?

It is not about like or dislike, is more about improvement.

I think it would be very good if you can add a reading panel option, like in MS Outlook where you can pop-up the email in the different window or just click on the email and read in the reading panel, reply on your email etc, without switching to another screen. If you can implement the same - in the bottom or in the sides of thee screen - once you highlight the lead you can read and do editing in the panel, no need to open the lead. I am sure it will increase speed of working with leads and save some time (Money!!!) for us... Again - it must be an option. You like it -you use it. You don't - go to VIEW menu, and choose to off the reading panel.

What do you like best?

I've been working in sales for almost 10 years. As of now I haven't seen more convenient system to organize leads and deals than Pipedrive.

Thank you and all the best

Recommendations to others considering the product:

Try it.