レビュー募集中！NetSuite CRMを紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

It is incredibly slow. Navigating between customer and contact records can be incredibly time consuming, in particular, because everything requires a new page load. The API through which you can modify customer/contact accounts is also embarrassingly slow -- taking upwards of 2 seconds *per record*.

What do you like best?

You can modify records and interact with them via NetSuite's API, which dramatically increases your ability to automate tasks and ultimately save time across you team. NetSuite also allows you to write custom "workflows" -- essentially: another automation tool. These features have been very useful to us.

Recommendations to others considering the product

Seriously check out SalesForce, which seems like it has a more modern API

What do you dislike?

When dealing with vasts amounts of data, it takes forever for things to load. Not a fan of the search functionality. Needing to use certain ques in order to search for individual accounts or customers. When searching without the ques it makes it very hard to sort through the individual pieces of data.

What do you like best?

Information is consolidated on leads and accounts in a very clean format. I like the options to expand the views for what I'm looking for. That allows for less visual clutter. Data is organized in a few ways and the tabs are my favorite. This allows you to dive deeper into the account without having to refresh the page.

Recommendations to others considering the product

Make sure marketing does a good job scrubbing old data or at least filtering duplicates.

What do you dislike?

Just about everything! The user interface is outdated and depressing, to begin with. It just really, really needs a facelift. It's 2018 - it's okay to have business software that looks good and is intuitive to use! But as far as the system's functionality, it really doesn't play well with other systems which is why we are moving away from it. It's just clunky, difficult to use, and somehow I get a headache every time I log in.

What do you like best?

Importing and exporting data isn't as terrible as working with the rest of the system. And while it's definitely not the main purpose, I will say that using it to manage our expenses was the easiest part about it - actually much easier than our new expense process with Concur.

But as an actual CRM system, I guess the greatest benefit of Netsuite is that it sure can hold a whole lot of data, pretty much everything we need it for. As a B2B organization, it's pretty helpful in organizing data about our client organizations and individual contacts. But I don't even have a whole lot of positives to say about that.

Recommendations to others considering the product

Just get Salesforce.

What do you dislike?

With so many options, it can take a while to get to grips with it all

What do you like best?

Seamless integration to other software and systems

Recommendations to others considering the product

Ensure that you can integrate with other software you are using, and that you have the knowledge within your business to make the most of the systems available.