Zoho Deskの評判・口コミ 全8件

What do you dislike?

There aren't really much to complain about concerning this software. One area I hope Zoho can tackle is that of providing more documentation, especially for first time users

What do you like best?

Zoho desk has q clean interface that's simple to use and navigate.

I also like the automation tools as they provide effective ways of managing tickets

What do you dislike?

Some support emails goes to spam which makes the team confused

What do you like best?

The Application has all IT professional required features in support application specially creating tickets using email and remote assistance features

What do you dislike?

- The Ticket view should be more intuitive.

What do you like best?

- Keyboard shortcuts.

- KBs (internal, client and / or public)

- SLAs: I found this part very cool and practical.

What do you dislike?

Great functionality and ability to customize all aspects of the ticketing system, such as the ease of configuration and the number of functions provided by the system. We were able to successfully configure the system to work with our support email and to create tickets with each new email that improved productivity and facilitated the tracking of all tickets and prevented us from having to copy all the information on the platform. zoho desk There have been minimal problems with the configuration and, in general, it is a reliable system to use

What do you like best?

I can say that I like Zoho because they include the automation function, the integration functions and the account management tools. Automation tools allow fast and easy control of tickets, which means they can be divided into the appropriate areas and distributed to the right departments within your organization. Integration features allow you to seamlessly synchronize between your CRM system and the Helpdesk, which means duplication of administration and fast connectivity between the two.

Recommendations to others considering the product

I can recommend it to start clients who are working hard to add professionalism to their brand without having even the cash flow. Having a great email server that grows with the business is a great benefit.