レビュー募集中！Mailgunを紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

We suddenly started getting 301 redirection responses to API calls (sending us to a 404 page mind you).

60% of our transactional emails were lost due to this malfunction. It took Mailgun days to get back to us, but with unhelpful responses. We had to move to a new provider while suffering significant business damage. We never received a proper apology or compensation for this.

What do you like best?

Mailgun worked fine for us over a year

What do you dislike?

Customer Support is some of the worst I've ever seen. Over 24 hours to respond to a ticket, no real answers, puts the problem on you, the user.

We were delivering e-mails perfectly fine for 4 or 5 months with bounce rates of about ~2% daily. All of the sudden we were moved to a different IP pool citing our bounce rate was above the 5% threshold. Checking the logs, our bounce rate was fine until we were moved to a different pool, where we were seeing bounce rates of 15%-40% daily.

Asked to be switched to a different IP pool, no response. Asked for a dedicated IP, 36 hours later, a response moving us to a stable IP while we discussed Dedicated IP talks. In the 36 hours it took them to respond I found a different ESP, setup the server, and started sending mail through them.

What do you like best?

The system itself works as advertised, it's when (not if) your IP pool gets blacklisted that things become a problem. Easy to set up.

Recommendations to others considering the product

Be careful of the IP pool you are placed in. Without warning they can switch you and cause your emails to drop.

What do you dislike?

Sandbox domains can be difficult to setup

What do you like best?

Very easy to use API to easily send emails from a custom application

Recommendations to others considering the product

Easy to prototype solutions to see if it works.

What do you dislike?

Admin can be a bit confusing with the multiple accounts. Also lacks details compared to other SMTP type providers I've used. A few end users have reported issues which I am unable to trace via their logs.

What do you like best?

Super simple to setup and deploy. No frills in the admin makes it very simple compared to other similar software out there. Has scaled up and down depending on my software needs.

What do you dislike?

your keys are shared in all deploys, if your need deploy in "high risk" enviremont, and your key are lost, you need change in all deploy points.

The "routes" tool is hard to config, and non intuitive, you can make "no route" rutes and you cant recibe some alerts

What do you like best?

The mail api is the best tool, you can send mail from isolated hosts whit very realibility, or build mail centric app. the api explain the data, and get traceabiity to all mail acros all recipters

The second "best" if mail gun is the "seller offer" you can build mail complex infraestructure, and make mail secure infrastructre at same time, in single "next based wizard"

And if you integrate whit CMS+mailgun pluggin, you are in the "only" mail server you ned. and exist pluggins to "all" popular CMS.

If you build "by-domain" app, for low trafic, the service is free, and if you build very intensive mail the cost is very rationale.

Recommendations to others considering the product

nThe mail gun deploy depend of your dns, you need solid dns config to enchance the rewards in mail gun.

You can deploy simple CMS, or complex in house app, is only your desition.

What do you dislike?

The inbound routing feature was very hard to get working. In the end, we settled for just using a Google Apps mailbox as it caused too many problems with our setup. If it's changed since we used that feature, I apologise.

Functionality is limited for the free plan but that is to be expected for a service like this.

What do you like best?

The amount of APIs available for mailgun is astounding. The ability to send mail over CURL is very efficient and saves having to use the PHP SDK available, even though that may be a better solution.

Setup is really easy, you just point some MX and SPF records to mailgun and you're ready to send. Mail is delivered 99.99% of the time as long as everything is set up correctly.

You can create your own campaign within the dashboard which allows you to track emails and the delivery specific to that campaign. This is achieved by simply adding a header into the email sent with mailgun. The integration is seamless and works very well when put into production.

You can even rent a dedicated IP for $59. Very good service.

Recommendations to others considering the product

Read the docs. It'll make transitioning so much easier and will allow you to get the full benefit from this product.

What do you dislike?

1. The daily limit, its awesome to get 10000 free emails every month, but I believe there should be freedom to use it anyday, anyhow one wants.

2. I was not very much impressed by the documentation. mailjet have better documentation than mailgun.

What do you like best?

1. Ofcourse the 10000 free email options. I have also used mailjet, which is quite decent service but it only provides 6000 free emails per month.

2. Then managing the contact list, adding people, subscribing and unsubscribing, everything is just perfect with a good and decent looking UI.

3. The dashborad is very well maintained and neatly designed.

4. Logs and keeping the track of the emails sent are also good.

5. Delivery is really fast for the emails.

Recommendations to others considering the product

Without any hesitation I would recommend everyone to atleast give this email marketing platform a go, there are pretty similar and even better email marketing platforms out there like sendgrid and sendinblue and mailjet, but this is worth giving a try. I would recommend people to also try sendinblue as it is also and awesome email marketing platform.

What do you dislike?

The dashbord may be pretty slow, but it's okay.

What do you like best?

Mailgun is a strong and rock solid emailing company. I am using only for transactional for one of businesses. One of greatest feature is the API : easy to use, and pretty well documented, with many examples.

Recommendations to others considering the product

Take some time to check the data visualization provided by the analytics. This is pretty great and interesting. Available in real-time.

Also, Mailgun provides now multi-users accounting.