CRM Analyticsの評判・口コミ 全16件

What do you dislike?

The duplicate files of some clients will appear in different queues and agents end up calling each other窶冱 clients

What do you like best?

The organization and ease of finding clients

What do you dislike?

Sometimes when we窶决e utilizing various aspects and/or functions on the platform, the software sometimes runs slow..,

What do you like best?

I like how versatile the software is and the fact that they are always striving to make it better for businesses to use and succeed. Modern, Fresh, and a real powerhouse

What do you dislike?

Salesforce Einstein Analytics is one of the most expensive platforms in the market and it wasn't well defined data-analysis capabilities and Einstein has a lot limitations like SAQL Queries, Sales and Service Analytics and most importantly field level security was one of the major concerns.

What do you like best?

Salesforce is empowering everyone to develop analytics apps faster. The power of Einstein Analytics has more roles, departments and industries, empowering all business users to be smarter about their customers with actionable insights. A lot of Salesforce users have leveraged out of the box operational reports and dashboards to quickly look up their data, understand performance and communicate results. As a Salesforce users we are be able to utilize advanced analytics powered by artificial intelligence (AI). Now our company created a way to empower our sales representatives, service agents, marketers and analysts with the insights they need to make our customer interaction smarter, without having to build mathematical models, write algorithms or ask an expert for help.

Recommendations to others considering the product

You can spend more time effectively. Einstein automatically prioritises the leads and opportunities most likely to convert and close based on your history and past deals. Users will know whether or not a deal is likely to close by identifying customer sentiment, competitor involvement, and company updates. Einstein capture data and add new contacts so you can spend less time on data entry and more time selling. You can extend the full power of the Salesforce platform to email and calendar and never miss a buying signal. Overall Einstein is best platform to use to close more business opportunities.

What do you dislike?

Pricing is pretty steep, even if you are already on the Salesforce platform. Can be difficult to configure at times since some parts are in flux and deep config sometimes requires knowing JSON. Need a large data lake to be effective right out of the gate.

What do you like best?

It's a rapidly evolved and fairly robust platform. Accepts a lot of common data formats and is fairly easy to integrate into. Works very well with the rest of the Salesforce Platform. Pretty easy to learn the basics.