Web Help Deskの評判・口コミ 全1件

What do you dislike?

We have had a number of unexpected outages that negatively impact our productivity.

What do you like best?

The help desk software is flexible enough to allow customers options for submitting tickets and powerful enough to provide the tools for organization, customization, and reporting.

Recommendations to others considering the product

This is a full featured product that is also easy to use and configure. You are able to license only those technicians that you need, so it is scalable to any size facility. Integration with Active Directory makes setting up access for users quick and easy, administration is minimal, and it is very customizable.

What do you dislike?

Its a overall great product. I have no dislikes. Whether your operations are 24/7 or 9 to 5, Web Help Desk tracks your Service Level Agreement due dates and times relative to your specific business hours, which is very efficient in the busines world

What do you like best?

What i Like is that users/workers are reassured that once they have logged a problem in the system, then someone in tech support will troubleshoot the fault in a timely manner. This strategy is especially useful when they are working outside normal office hours. As a user, at first I hate having to fill in that request box, but after a while I am amazed how writing down the symptoms makes me feel better, and sometimes it even helps me solve my own problem.

What do you dislike?

In my office's setup, we tried automatically forwarding tickets from an email inbox. Our biggest problem was the spam. There's no filter for spam within Solar Winds WHD. So after that, we started manually dragging emails into the inbox that would automatically forward to WHD in order to not have to go in and delete 20-30 spam emails every morning, but then we lost the timestamp on the tickets.

What do you like best?

Solar Winds WHD is really easy to customize. You can add labels, track issues and problems, and assign tickets to techs. It does what any IT support staffer would expect.

Recommendations to others considering the product

If you are looking for a "quick and dirty" solution for managing user help requests, Solar Winds WHD gets the job done. It gives you the basics you need to get started.

What do you dislike?

The Interface is messy for technicians (help desk associates). Out of the box there is a lot going on compared to other Help Desk solutions I've worked with. Simplicity could benefit them here.

What do you like best?

I like the customization options of the forms, picklists, reports, views, approval workflows, etc... the product offers a wide range of customization.

Recommendations to others considering the product

With all the customization available, consider taking your time to go live. It can be easy to get lost with all the different features Solar Winds Help Desk offers, weigh which features will be most beneficial for your organization.

What do you dislike?

It gets really slow as there are more tickets in there. The spam filtering for tickets via email isn't that great.

What do you like best?

The integration is alright, the way the tickets are shown to the end users is pretty nicely done as well. The mobile version of it is user friendly as well for the end user, but not as friendly for a technician.

What do you dislike?

Incapable of browsing using browsing tools. Does not endure having multiple windows open or have methods to get ahold of data that is not shown on the screen. No copy feature, incident replication or usable history feature.

What do you like best?

Clear and clean with little to get in the way of operating the system. Runs quickly and efficiently. Is highly customizable without being difficult to use.

Recommendations to others considering the product

Integrate your Knowledge Database before attempting to use the FAQ system.

What do you dislike?

I think the web interface is a little bit clunky and hard to use at times. It is not extremely mobile friendly and on a desktop computer the windows take up a lot of real estate.

What do you like best?

I think this software is helpful as a company to run a help desk ticketing system. It allows for easy communication amongst a team and keep everyone informed.

What do you dislike?

This program is still utilitarian in its appearance and needs some polishing on the client side, especially in the look and readability of the email that is sent to the client.

What do you like best?

The ability to attach pictures to our repair tickets and then have the program email the ticket to the client is a great asset and cuts down on the number of parents that show up at the school wanting to see what was damaged on a computer.

Recommendations to others considering the product

A good program for the shop, but needs some polishing to improve the client-side experience.

What do you dislike?

sometimes interface can be slow. Gets better with every update

What do you like best?

Able to track work and look up old tickets.

Recommendations to others considering the product

very easy to set up on your own. You might need help with configuration.