Meltwaterの評判・口コミ 全24件

What do you dislike about the product?

I find the vast array of widgets and the multitude of features offered by Meltwater to be a bit overwhelming. While this may be beneficial for some users, allowing them to build complex dashboards with numerous options, I personally struggle when trying to decipher what elements are necessary for my dashboard. Regardless, each user has their own preferences based on what best suits their needs from this software.

What do you like best about the product?

My favorite aspect of Meltwater is the excellent customer service. Regardless of the situation, I can always count on my representative to provide me with prompt and professional assistance with any issue or question I may have. In addition, their influencer database and search capabilities are incredibly intuitive, which dramatically speeds up our research process compared to other PR software we've used in the past. In addition, the results appear quickly as the pages load quickly, saving us an extraordinary amount of time overall. For all these reasons, it's clear why Meltwater stands out from similar products in its field.

What do you dislike about the product?

I do not like the lack of flexibility available when using Meltwater. The 'beat' filter provides a useful insight, allowing users to narrow down potential reporters interested in their content, but this system does not provide any further granularity to filter individual topics or areas within these beats. As a result, it fails to make the most of the user's creativity and ability to tailor search results more closely related to topical relevance.

What do you like best about the product?

I love working with Meltwater, their customer service is second to none and their quick response times to my queries make all the difference. I appreciate the fact that we can set up a Zoom meeting at any time to walk us through how their platform works or discuss ways to modify our data sets. The simple design of the website makes it very easy to navigate, which I find very helpful when looking for something specific within our media analytics information. With this level of customisation and all the features available, Meltwater easily stands out from other solutions in its class as an excellent choice for collecting large amounts of data quickly and efficiently.

What do you dislike about the product?

There is a bit of a learning curve when it comes to using all of the different tools and understanding how they might connect. It still takes me a while to find the exact thing I'm looking for in the Explore tools. I would also love to see more data around the Conversations tab in Engage. For example, if I could select a date range in Conversations and see a breakdown of sentiment, conversation tags, and share that as a dashboard, that would be a huge help!

What do you like best about the product?

Detailed, robust social listening tools.
Easy to schedule multiple posts on multiple platforms (TikTok + Instagram Reel scheduling is huge!)
I've used tools in the past that were very limited compared to Meltwater. I ended up doing a lot of work publishing and analyzing data on each social platform before, but with Meltwater everything I need is in one place.

What do you dislike about the product?

It takes some getting used to because there are so many great features. But once you play around with it and get to know how to truly set up your monitors and dashboards, it's smooth sailing from there.

What do you like best about the product?

I've used Meltwater at previous companies, and what stands out to me is how in-depth you can go with your reporting. Whether you are looking at social metrics or brand-related analytics, it does a nice job and highlighting the info you need in an organized way.

What do you dislike about the product?

I have no complaints about Meltwater. There is always someone available to assist, and it's a platform that benefits our entire team. One place of improvement, if I had to pick, would be within the searches. I wish it was more obvious which searches were currently being used in alerts.

What do you like best about the product?

My company uses Meltwater to monitor our clients' social media activity and assist with our sales process. Monitoring is very vital in my department, Compliance. With 460+ clients, we need to ensure that all protocols are being followed when it comes to hosting events, speaking about certain topics, and collecting donations. But as you can imagine, without a tool, that would be nearly impossible.
Meltwater has caught so many mentions of events that we were never told about. This has saved us in multiple situations, because of the MW alert, we then reach out to the client to get the information they failed to provide in the first place. Meltwater is protecting our 501c3 status by alerting us to things that are out of compliance, so we can address them as soon as possible.

What do you dislike about the product?

There is a clear trade-off between the power of the tool and the user-friendliness of a non-trained person. Their customer service overcomes this obstacle, as my reps are always available to help. Perhaps a new AI interface would help as that technology evolves, but this seems to be a known challenge that they do a great job overcoming by having well-trained staff.

What do you like best about the product?

These searches are powerful, and customizable and help me stay abreast of the topics most important to my company and profession. While I have had several reps from Meltwater, all have been well-trained and very professional, with an interest in helping us make the most of our subscription. I particularly like the ability to create our own newsletter from the searches. This has, in fact, improved over time, which shows they listen to customer feedback too.