Oracle Service Cloudの評判・口コミ 全4件

What do you dislike?

The fact that you can not add the plugin for Grammarly makes it hard for me

What do you like best?

It窶冱 easy to use, familiar look from Microsoft word, a complete unique way of helping customers

Recommendations to others considering the product

I found it very interesting to say this, it is by far the most easy software to be used, all I can tell is it窶冱 worth investing in this software because it窶冱 not difficult to use for both user and the support team, which makes it easy for customers to share pictures in real

What do you dislike?

For a long time, it would automatically time out after 5 minutes of inactivity. Now, however, it sits there for forever until we finally terminate.

What do you like best?

The ability to handle multiple chats at once, and the option to have a sounds notification when a chat comes in or a response in a chat.

What do you dislike?

Social:

The forums and cloud monitor are a bit clunky and frequently run into issues. The solution of upgrading to their SRM software does iron out much of the cloud monitor hangups but the forums still feel like they are out of date.

Billable Session

If you have a large customer base hitting your Knoledge base articles the billable sessions can get expensive very quilckly.

What do you like best?

Scalable:

You can make it as simple or as complex as you need

Customizable:

with addins, customer portal custom apps, and APIs there isnt much you cant do.

Continous Improvement:

The constant release of upgrades and improvements keeps the solution relevent and useful

Ease of Comminication with Oracle:

If you have a problem you will always be able to get in touch with someone that can help. The support is top notch. They also are GREAT at using client input to see where they can improve the product.

What do you dislike?

I am quite please with the functionality of Oracle Service Cloud.

What do you like best?

The environment in which Oracle Service Cloud works is intuitive and accessible. I enjoy the ability to customize buttons to accommodate our needs in the environment.

Recommendations to others considering the product

No recommendations