Zoho Assistの評判・口コミ 全2件

What do you dislike about the product?

When my Internet connection drops, it can take a couple tries to reconnect my session. When using the built-in FTP client, minimizing the window sometimes means it's hard to open again. All of these are minor, though, and the key functionality is there.

What do you like best about the product?

I have been using Zoho Assist for several years now to remotely access numerous workstations at my business. After using a few other remote access software platforms, I feel like this is the best. It has the most features, and is user-friendly. I'm able to blank the screen and remote input devices when needing to do server work without risking on-site users interfering. The built-in FTP client is also a time-saver.

What do you dislike about the product?

I actually do not have anything that I disklile. At first I used to wish that they had an easy script that I can intergrate into my business website so it would make it easier for my clients for download the software. It wasn't because they didn't have it, I just didn't know how to do it. So, overall Zoho is my go to remote platform and I recommend this to everyone!

What do you like best about the product?

I have been using Zoho Assist for over 3 years now. I have used many other remote platforms but this one is my favorite because of how easy it is to setup and used. Especially for their mobile app platform works wonderfully. After trying over 5 different softwares, I can honestly say this one is an A+ all around.

What do you dislike about the product?

it's kind of difficult to elevate a session in Zoho Assist, lack of consol access and send keystrokes

What do you like best about the product?

easy way to send screen-sharing codes to support users, I frequently use it as the job demands its usage due to the nature of the business

What do you dislike about the product?

This software uses authorization from the Device Administrators on your computer to allow remote control and video streaming. Besides that, it is sometimes confusing to incorporate other members, confusing to configure user's privileges, and it requires its own app. Nevertheless, I have not yet learned how to allow different people access to their computers only.

What do you like best about the product?

It provide the remote assistance to your systems via screen sharing & video conferencing. We consider Zoho Assist as just a secondary remote app to help our customers that provide a secondary alternative in the scenario where our primary software encounters any problems. We can also offer simultaneous assistance when customers are employing our primary remote apps.

What do you dislike about the product?

Its technical support can be confusing. When the program detects that the user has multiple monitors, the program needs to automatically fill the monitors when connected. This program also needs to be automatically synchronized and added to the spiceworks ticket. The program crashed for a while, and there are still installation issues or incompatibility issues.

What do you like best about the product?

This program allows multi-monitor navigation. This program will also restart and reconnect. The program supports an operating system. This program also shares the screen in two ways. The program also has UAC compatibility. This program is web-based technical support.

What do you dislike about the product?

The screen becomes laggy in between, also it has issues sometimes with freezing up on Mac computers. Sometimes we need to reload the URL to regain access of the client's computer

What do you like best about the product?

It is a globally recognized product so our clients are not hesitant to connect via it.
Also, it helps us in situations where Anydesk is blocked by the client's organization

What do you dislike about the product?

Performance Issues: In some cases, users have reported performance issues such as lag or slow response times during remote sessions, which can hinder the troubleshooting process.

User Interface: While Zoho Assist aims to provide a user-friendly interface, some users might find the interface design or navigation less intuitive compared to other remote support tools.

Pricing: The cost of using Zoho Assist could be a concern for some users, especially for businesses or individuals looking for cost-effective solutions. Different pricing tiers might have varying feature sets, and it's important to evaluate whether the offered features align with your needs.

What do you like best about the product?

Remote Access: Zoho Assist allows technicians to access and control remote computers and devices, enabling them to troubleshoot issues or provide assistance without being physically present.

File Transfer: Users can transfer files between their local device and the remote computer, making it easier to share important files during remote support sessions.

Multi-Monitor Support: Zoho Assist supports multi-monitor setups, which is useful when assisting users who have multiple displays.

Unattended Access: It allows technicians to connect to remote computers even when the user is not present, making it suitable for tasks that require ongoing maintenance or support.

What do you dislike about the product?

Zoho Assist can be a resource hog, especially on older or less powerful computers. This can lead to slow performance and even crashes.

What do you like best about the product?

Send the remote session URL to the user via Microsoft Teams or another communication tool without them needing to preinstall anything. Installing a Plugin only takes one click to start a session.
Switch between the end user's external displays in a user-friendly web mode. Numerous opportunities for access to your remote servers or devices without being present, plus more alternatives. Without the interference of the end user, restart and troubleshoot. Learn about the effectiveness of your team's remote support efforts through reports, statistics by department and group, and live session reports. MFA for account login is enabled and rebranding yourself as per your organization branding.

Using a mobile device and Zoho Lens, users can connect with support agents on video chat to check for network issues. By directing the remote user on zoho lens we are able to locate and resolve the network issue.

What do you dislike about the product?

Subscriptions are a little clunky but glad we can add individual licenses ad hoc.

What do you like best about the product?

It has a desktop client for Windows! Very rare these days with everything being web based. Smooth functionality, lots of updates and security. Very affordable.