Dialpadの評判・口コミ 全49件

What do you dislike?

The mobile app could have a cleaner interface for information at a glance. Being a member of multiple departments means tapping multiple times to view important information.

What do you like best?

Dialpad's multiplatform app is easy to navigate for users with VoIP app experience and new users adapt quickly. Calling reliability has been fantastic in multiple different office and WFH environments. The admin console settings page make updating changes a breeze.

Recommendations to others considering the product:

Compare all Voip app services to identify which features matter the most to your business. Dialpad, in my opinion, is the most refined software and is constantly updated. Along with the excellent quality of service, these were the features that justified the cost per user.

What do you dislike?

What I dislike is service can be somewhat unreliable when you have a very large office. Calls can drop suddenly or be transferred because others have pick up their phone in another part of the office.

What do you like best?

What I like best about Dialpad is how it tracks and logs all of my calls and contacts and any messages can be looked up instantly. I can record calls when needed for meeting, instructions or for trainings. A highlight feature is the transcription which allows for a conversation in Spanish to be interpreted in english in real time.

What do you dislike?

The iOS App has been missing a few features such as the ability to choose rules on how you want to send and receive calls (carrier vs HD). As well as had some ringing issues, sometimes when someone calls you, it rings like 4-5 times before you even see the call on your phone. On iPad it's much shorter of a delay and on my Macbook I've not had the issue, not sure if it's a processing power issue?

While you can choose the number you dial from (your direct, department or main line) - you can't choose the number you text from. What if you have a bad disgruntled sales actor? I have suggested many times but ignored foolishly.

Another major issue is the Uberconference (Dialpad's conference tool) integration. We don't bother using it because it's so buggy to start a Uberconference call from Dialpad. It should include your own Uberconference number to your locale for free, why do we have to pay $10 subscriptions to a separate service for essentially in programmers terms since they run off the same platform, the same exact feature set, is beyond me. I could go on about Uberconference issues but not sure if I should here - in regards to horrible buggy lagging screen sharing, mobile app needs attendee dial-out, to name the primary offenders.

They offer call recording, but not automatic call recording unless you move up from their lowest paid plan to their medium one. Silly.

What do you like best?

Switching calls seamlessly between device (iphone on carrier, HD internet calls on iPad/laptop). The ability to see departments and people's statuses'. The Call Center feature looks amazing, listen in, barge etc features on a futuristic scale with action items (or whatever they're renamed to now), checklists for example on sales calls, and is overall useful but too expensive.

Recommendations to others considering the product:

For a small business owner in need of their first business line, the product is super scalable to fit your needs. Don't waste your time with others like RingCentral (I used 10+ years ago) or Grasshopper or pretending you're cute by using some Twilio commands (both of which I've used in the last 10 years).

What do you dislike?

There isn’t anything that I dislike about the app. I wish that I could set a time to the number so that after hours, calls go straight to voicemail.

What do you like best?

I love that Dialpad allows me to easily reach people I need. The interface is simple.

Recommendations to others considering the product:

None