ServiceDesk Plusの評判・口コミ 全13件

What do you dislike?

Some of the items don't apply well to our business and to my knowledge they are not removable. It would be great if these items could be turned off.

What do you like best?

I love the ease of use. Many of the items are very intuitive and user friendly and don't require a lot of training to get up and running.

Recommendations to others considering the product

Carefully review all of the settings when completing the initial setup. This is key to get it up and running properly. If possible get someone well versed in the software to assist with the initial setup. It will make things much, much smoother.

What do you dislike?

Terrible update process. If you run out of license time, it is a huge pain in the butt to upgrade and get the database on the same level. Expect day of downtime for your techs. Also user responses when resolved closed/are bit confusing when sent to email. Doesnt have handling for tech to respond from their own email to a ticket, this would be a wonderful feature.

What do you like best?

Good ticketing system that covers all bases and is customization some what.

Recommendations to others considering the product

Look at all options on the market. Maybe there is a better designed UI for helpdesk software out there that is more intuitive and straightforward. We dont touch about 90% of the backend.

What do you dislike?

If i was looking for an area of improvement then sometimes we outsource some of the more intricate reports to our QlikView system - this allows drill down whereas the standard reporting within the system is sometime a little limiting

What do you like best?

We utilise ManageEngine - Service Desk Plus not only within the IT department but also across the wider business. We find it a flexible tool to be able to log, track, maintain and report on incidents and issues.

It has a clean look & feel and is very intuitive.

Also when we have a technical issue we get a good response from the ManageEngine support team with a remote session quickly established if required

We are currently looking at their cloud based solution to replace the onsite server.

What do you dislike?

Nothing in particular however it can seem a little overwhelming at times with information.

What do you like best?

So much good can be said amount Service Desk Incredible GUI, great metrics, easy to use, easy to script.

Recommendations to others considering the product

Highly recommend using Manage Engine Service Desk Plus. It was used by me in another group and it helped to drastically streamline the work we did to benefit our users. One of, if not the best help desk programs you can use.

What do you dislike?

Overdue requests don't reclassify after severity reduction

What do you like best?

Technician 2, text and email feature....

Recommendations to others considering the product

Easy to use for internal and external incident tracking.

What do you dislike?

Browser compatibility about the reports is not the best. Editing the properties through the list views could also be easier.

What do you like best?

Highly functional in terms of performing the daily troubleshooting with end-users. The system is also customizable in terms of back-end configuration.

Recommendations to others considering the product

Perfect for practical daily usage; the UX and reporting could be enhanced.

What do you dislike?

You need to have your training wheels off to fully levaerage the capabilities of this tool. There is A LOT of customizability with this platform.

What do you like best?

Definitely feature rich! And it's a pretty quick platform. Can move around quickly.

What do you dislike?

I sometimes get irritated at how long it takes me to put a ticket in (all of the different questions I must answer that aren't relevant to my helpdesk ticket).

What do you like best?

I like that it is so detailed and updates you when there are changes to your tickets.

What do you dislike?

GUI needs to be improved. More content types needed.

What do you like best?

Very simple helpdesk tool. Pretty easy to configure and understand. User friendly.