レビュー募集中！Social Studioを紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

I dislike that our three markets can't be grouped together for FB and only Twitter. I tried working with a Sales Force employee to get that more streamlined, but the workspace doesn't work properly.

What do you like best?

I like that the site itself is pretty user friendly.

Recommendations to others considering the product

N/A

What do you dislike?

I don't like that I have to post pictures individually and I can not create an album.

What do you like best?

I like the fact that there are formats that we can use as post

Recommendations to others considering the product

N/A

What do you dislike?

I dislike how I cannot post for Instagram. I also have to un-click every other center in order to just see my posts.

What do you like best?

I like that I can see a preview of my posts

Recommendations to others considering the product

I would suggest Social Studio to those who use multiple platforms of Social Media. It makes life a lot easier when trying to schedule a variety of posts at certain times. It is a very useful marketing tool.

What do you dislike?

the default sentiment was not appropiate

What do you like best?

the alerts and the engagement console was the best which I liked

Recommendations to others considering the product

need to improve on the sentimental analysis, We got the Clarabridge pluglin bt it didnt work out

What do you dislike?

The site does not work well on my Samsung Galaxy S5 so sometimes I cannot approve requests unless I am at a computer. Need an Android App.

What do you like best?

Having my employees schedule posts that I can review in advance. Easier to plan and track.

Recommendations to others considering the product

Don't be afraid to change from Facebook admin over to Social Studio. Just try it. Once you get going it makes so much sense and will improve your social media experience and relieve the issue of how much time social media is taking out of your schedule.

What do you dislike?

I cannot think of anything that i dislike.

What do you like best?

Very organized and easy to navigate around

What do you dislike?

I wish it was a little bit more like Hootsuite where you could monitor your pages and popular hashtags/geotags straight from the platform. It would be much easier than having to search everything associated with the mall in order to find people talking about it. I wish we were able to do more analytics on Social Studio

What do you like best?

There is a lot of great content shared.

What do you dislike?

Sometimes it just doesn't work and it doesn't really indicate why.

What do you like best?

The management tool is very easy to use - I feel like it is very user friendly.

Recommendations to others considering the product

Nothing specific

What do you dislike?

The functionality of publishing posts on Facebook is not as sophisticated or robust as publishing through the native Facebook platform, so I find that we are only using the Publish section for Twitter. Also, the mobile app does not seem to update as regularly as the desktop version, and there is a delay in the Twitter feed on the app. We have also been having an issue with our Facebook feed - the feed has not updated in over 3 days and we haven't been able to get a solution from the service team on how or when this will be fixed, making it impossible to send cases from Facebook (our highest volume platform) to the Service Cloud.

What do you like best?

The ability to create case in Salesforce Service Cloud with the push of a button. Also, the ability to monitor multiple social channels simultaneously, in real time.

Recommendations to others considering the product

Make sure that you have the time and the IT resources necessary to get the integration with the Service Cloud up and running. It took some time, but was well worth it in the end.