Social Studioの評判・口コミ 全2件

What do you dislike?

Bugs with scheduling Facebook/Instagram.

What do you like best?

Social listening in the engagement tab is very helpful for our team!

Recommendations to others considering the product

It's best for multiple accounts on Twitter and managing pages on Facebook. The columns in the Engagement tab are great, but you have to tell it EXACTLY what you want and anything that you might want to see.

What do you dislike?

Lack of an image repository isn't great for regional and team sharing is a gap

What do you like best?

I love the integration with the marketing cloud, the ability to create custom audiences and just how your social engagement strategy can expand into a paid, CRM, analytics and listen,ing strategy....Not only a solid publishing and engagement platform but generally how social studio can enhance your entire customer journey within digital strategy itself.

Recommendations to others considering the product

If you're already a SFDC customer, go for it. It makes sense for your long term digital and demand strategies.

What do you dislike?

When you have multiple accounts and platforms on it, Social Studio becomes very slow. I experience bugs all the time, where it will not save aspects of my posts, or it won't allow me to tag the proper Facebook page in a post. Additionally, the formatting can come out strangely at times. I also wish I could share posts and content that has already been posted.

What do you like best?

Social studio has an easy-to-learn layout and provides me with useful analytics.

What do you dislike?

The reporting capabilities of social studio could be stronger- would be great to be able to directly export analytics and information from the platform.

What do you like best?

Social studio has been a great tool for our brand to monitor what is being said on social. It also makes it quick and easy to manage conversations and keep track via macros.

What do you dislike?

Took away some functionality and have to do workaround to produce same output.

What do you like best?

Can export all posts from all networks by dates and tags

Recommendations to others considering the product

Look at offerings that have more to offer than one trick pony. Great insights but done manually and as one-offs.

What do you dislike?

Customizing reports can be a bit problematic

What do you like best?

The reports are awesome and make a great impression with management.

Recommendations to others considering the product

For the price, you can't beat it if you are a SalesForce user

What do you dislike?

Social Studio feels like too much of a compromise on to many level. The Radian 6 legacy system does not mesh well with the rest of the Salesforce platform, the scheduling is less intuitive than a simple program like Buffer, and the sentiment function is totally unusable.

What do you like best?

I like the concept of Social Studio -- allowing you to schedule and analyze off of the same platform, and working under the Salesforce CRM platform.

Recommendations to others considering the product

Make sure you're a Salesforce/Marketing Cloud expert

What do you dislike?

Some features are limited. Like uploading multiple photos to posts. This seems to especially be an issue with Twitter and we usually end up posting to it natively.

What do you like best?

The mobile app means connection to your accounts wherever you are. Good for managing multiple accounts while not constantly behind a keyboard. The social listening tools are also a great tool but folders can sometimes be difficult to set up/navigate.

Recommendations to others considering the product

Good tool to manage and schedule, especially, your social media accounts across multiple users. The calendar provides a good overview of your posts for whatever time period you are looking to show.

What do you dislike?

The cost is pretty high if you are not using all of the functionality. There are other, less expensive tools to use if you just want a central place from which to create and post to social media. The value is more in using Social Studio for listening to what is happening on social media and then responding to it.

What do you like best?

You can choose which social media profiles on different platforms (Facebook, Twitter, Linkedin, etc) you want to follow, and then filter them to only see posts from those people when they are mentioning you or your brand or a certain topic. This is a really helpful way to see what is being said about you without having to spend a ton of time on social media. You can also use it to post to different channels and respond to posts all from one place.