レビュー募集中！UJET（ユージェット）を紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

Sales process was bumpy given deadline pressure. Also, not sure if this is entirely on Ujet or also on the company too, but it would be great if the agents could use a wireless headset to improve their working experience.

What do you like best?

The agents are able to improve their level of support and the supervisors are able to measure and control things that they didn't have visibility into before Ujet.
Also, the user has a totally new experience with sharing video, screens and a flexible IVR. Users are seeing an increased number of cases being solved during the first contact which was a key metric for the agents.
Customer service from Ujet was critical in getting the organization up and running in a short period of time and it couldn't have been done without such great support.

Recommendations to others considering the product:

Have one of their team do a demo and you'll be fully convinced.

What do you dislike?

I do wish that my team could have personalized extensions. With the nature of our business, it'd be easier to assign extensions to numbers rather than give individual numbers out.

What do you like best?

I love the simple interface and how easy it is to use. All the functionality of a robust telephony system put into a simple and beautiful design.

Recommendations to others considering the product:

Be sure to make a map or diagram of how you would like to build out your phone system. With all of the customization options available, it can be difficult to setup if you do not have a plan or phone tree.

What do you dislike?

As a manager, I wish I had an easier way to search for a group of agents on live calls. UJET also frequently freezes when I am trying to listen to live calls.

What do you like best?

UJET provides our agents with a beautiful, intuitive interface that makes their job much easier. With the simplicity of its design, UJET becomes an unobtrusive tool that agents don't have to think about while they use it, which allows them to focus on what really matters: taking care of our customers.

Recommendations to others considering the product:

This is great for a start up company. They are still growing and adapting to our needs, which is awesome.

What do you dislike?

One of the things I dislike about UJET is that the admin/back-end side are a little clunky and sometimes slow. I'll have to restart my browser multiple times to see what I need.

What do you like best?

One of the things I like best about UJET is the agent facing side can be really easy to use. Additionally, the features on the admin/back-end side are really helpful to monitor and listen to agents.