レビュー募集中！UJET（ユージェット）を紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

Maybe I would like to have the number that clients are calling from upfront, some times the queues are mixed or some options are displayed differently. It used a lot of memory and space.

What do you like best?

The best is the interface, so easy and smooth. Calls are very easy to answer. You can no be lost when using t, is easy to go from available and away in seconds. Transferring calls are the same. Overall, my experience has been good. I have been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Recommendations to others considering the product:

At first, be patient, maybe is not the same as the former program we used but it quickly comes to the best

What do you dislike?

Sometimes the data downloaded is not accurate

What do you like best?

Its easy to manage, and its adaptable to the contact center needs. It very simple to step in to work and download the reports and the data I need to better understand what my agents have been doing , their auxes how much they took from lunches, meal or breaks.
I real like the use of the tool I think is very simple and does not give you a hard time when you need to pull information from it.

Recommendations to others considering the product:

Its easy and provide the information you need at any moment.

What do you dislike?

UJET had a clean interface but somethings get stuck when you click on the "Sign in" button, most of the time is the internet speed fault. I had accidents where I'm in the "available" status and switches to "unavailable" or "wrap up" this had happened a few times but it might be helpful to know.

What do you like best?

I like UJET's interface and how easy is to find what you need in one click, UJET is very user-friendly and I will recommend it to any company. Congratulations to the developers, you nailed it! It is so easy to find what I need to do my job in every tab. Just one click and I can have it all, my work is done in a timely manner.

Recommendations to others considering the product:

I would like to advise only one thing, personalizing one window colour to be able to change it, just for the sake of personalizing your tool and make it yours based on your style or mood. That is something that might not be necessary but cool to see. Based on the interface and how fast everything works, I wouldn't change anything at all, UJET has improved throughout the years based on these opinions. They listen closely to what the user says!

What do you dislike?

The phone tool doesn’t work all the time

What do you like best?

The clear sound and accuracy when speaking to customers

What do you dislike?

I think the only thing I don't like is that we can't still see the Csat scores but I think is related to our part and not from Ujet.

What do you like best?

Doing transfers, receiving incoming calls and the merge with the system makes UJET an amazing tool.

Recommendations to others considering the product:

Get Ujet for your business, makes life easier for your agents and for getting reports.

What do you dislike?

Sometimes it crashes out causing drop calls.

What do you like best?

Ujet is how we communicate with the customers.

What do you dislike?

It's always the tiny things. Small issues with uJet's API that lead to inaccurate or missing data on our end. However, our contacts at uJet are attentive to problems and finding solutions to them.

What do you like best?

Strong APIs and integrations allow us to apply our own internal data analysis methods to uJet data and integrate into our wider analytics platform. uJet has been very helpful with integrating with Salesforce to document our contacts with customer.

What do you dislike?

I love everything about Ujet because it's simple to use.

What do you like best?

That everything concerning the customer is right there when i answer the call.

Recommendations to others considering the product:

none great so far

What do you dislike?

Since it depends 100% on the internet, I might be slow at some times and get stuck, however, we got some tips to make it work again.

What do you like best?

It is user-friendly. Easy to learn and use on a daily basis. Tenured agents can easily teach new folks how to use it and how to fix tech issues.

Recommendations to others considering the product:

We recommend all Call Centers to switch to Ujet to improve on their calls.