KISSmetricsの評判・口コミ 全1件

What do you dislike?

The interface can be a little buggy at times, but not to the overall detriment of the product.

What do you like best?

Having person-level insights into marketing ROI and behavior that can be tracked all the way back to an A/B test.

Recommendations to others considering the product

Make sure that you really take time to integrate into your software (tracking events, properties, etc.). The more data you have, the more you can learn.

What do you dislike?

I wish there were more ways to track new vs. returning, but I have word that they're working on it. I would also like to see more options for automation events in the future, similar to Hubspot, but I understand where the focus is (this is more just for convenience).

What do you like best?

KISSmetrics' interface is clean, beautiful, and easy enough to navigate. With analytics platforms, there's always so much going on that you can hardly tell what you're looking at or how to find what you need. Take Google Analytics, for example. It's extremely powerful, but extremely hard to use for beginners and even intermediate beyond basic functionality.

But, most of all, I love being able to track our users on a one-by-one, individual basis. We know which user it was, which devices they used to log in, where the visited, how long they were there, what conversions they've performed, and more without guessing. Paths, funnels, and all are at our fingertips.

Recommendations to others considering the product

Use as many events and properties as you can, but come up with a way to organize them first.

What do you dislike?

I wish there was an easier way to modify the underlying data so we could easily remove test traffic and robot clicks to get more accurate numbers.

What do you like best?

I love the dashboards and funnel reports and the fact that we can name event's what ever we want.

Recommendations to others considering the product

Just go for it! Kissmetrics will help you make important informed decisions on which traffic sources convert best.

What do you dislike?

I wish it was a bit more drag and drop like. It would be easier if it was integrated with mandrill. I wish one event could be created using several elements, like different URLs so I could have a macro view on conversions funnels as a whole and not only one by one.

What do you like best?

Being able to follow path of individuals and easily set up specific events. I like to create new funnels and analyze how modifications we implement impact conversions

Recommendations to others considering the product

Have a dev near you who can understand and advise how to get specific IDs to elements in the code.

What do you dislike?

Answers from support take a while.

Lack of support in portuguese (Brazil)

What do you like best?

It was very easy to implement on our e-commerce. Anyone can do it, just read all the information the Kissmetrics has before tryng to do anything.

Recommendations to others considering the product

People on Support should speak other languages for users outside US.

What do you dislike?

We have found it slightly frustrating not to have a custom date range for the metrics dashboard.

What do you like best?

We love the metrics dashboard and the ability to quickly see essential stats.

What do you dislike?

I want to see more flexible variations of segmenting data in Person Search and Power Repots.

Please make more capabilities to set permissions for team members ( we want to make permissions like "see all reports except revenue report).

We need more targets in Engage.

What do you like best?

Every day I use funnel and cohort reports in my job. This reports give me information about quality of traffic we use in our projects. Also I use Power repots to make data sets on my way, for example revenue power report with segmenting by utm_source, utm_campaign and utm_content.

Recommendations to others considering the product

KISSmetrics is a great product for SaaS.

What do you dislike?

There's a couple things I wish KISSmetrics had. I understand that this tool is different from HubSpot, but I wish I had more ways to automate events that were in the future. I also wish that it had some more documentation on setting up your account and how to use all of the events and properties. We were relatively new to this mindset when we signed up so some of these things were tough to figure out for us.

What do you like best?

We signed up and used their free trial. During the trial I was able to see what a powerful tool this could be for someone looking to find holes in their funnel. The interface in the backend is gorgeous and easy to navigate and the reporting is amazing. I loved how specific you could get, we were actually able to track our users down to an individual user to see what event the triggered or what device they were using. This sort of information is crucial when your trying to define your funnel.

Recommendations to others considering the product

When you signup for KISS, make sure you really understand what you want to track. This software is so popular so if you don't come in with a plan it can seem overwhelming. Also try figuring why you actually want this data and how its going to benefit you. It all really comes back to make sure you have a plan before hopping in.

What do you dislike?

Pulling reports can be a bit cumbersome but the amount of data you can retrieve is wonderful.

What do you like best?

The ease of tracking and how easy it is to generate a report.

Recommendations to others considering the product

It is worth the time it takes to learn the software.