KISSmetricsの評判・口コミ 全1件

What do you dislike?

The only shortcoming is their lack of graphical outputs.

What do you like best?

In the world of software, you always strive to be sticky.

You want your customers to dread a world without your product.

This is how I feel about KISSmetrics. I don't even want to imagine a world without it.

There are 2 things that KISS is good at as a company:

1. Harvesting and slicing data

2. Supporting their customers

KISS has multiple report types for a variety of business functions, allowing us to analyze and interpret user behavior on both a micro and macro level.

KISS also managed to staff their company with subject matter experts that are likable people, and highly skilled.

Employees like the Manager of Customer Success Chris Burns and our actual CSM Patrick Sutherland are a huge part of our success with KISS. Their expertise and timeliness are why we use the heck out of it, and progressively report in a more focused manner.

KISSmetrics helps us make better business decisions by using data to prove assumptions.

Recommendations to others considering the product

Buy it.

What do you dislike?

There's not much to dislike about Kissmetrics but if I had to choose one thing, it's the lack of the automatic event tracking that some of the other tools have. If you've forgotten to add an event, it doesn't pull data retroactively once you've added it.

What do you like best?

The reporting capabilities of Kissmetrics is better than most of the other tools out there. Adding conditions and filters couldn't be easier and the reports that are generated are very thorough and straightforward.

Kissmetrics has many different report types for varying business needs and that will you analyze user data the way you need to look at it.

Recommendations to others considering the product

Kissmetrics is a great engagement analytics platform that requires a bit of onboarding to think of every event that you need to track on your site and/or app. Sometimes events can slip through the cracks and adding that event doesn't retroactively pull data like some other tools.

What do you dislike?

The Kissmetrics date range is frustrating (you can't type in a date...you have to use the back arrow endlessly to go back in time).

What do you like best?

I love the fact that Kissmetrics allows me to track the full funnel. It allows me to make great decisions around what to do next to optimize my site. I also love the filtering to only look at data that's applicable to my use case.

What do you dislike?

I am currently only using KM for AB test reports, so I don't have a wide area of experience. Specifically with AB testing, I was a little shocked by the minimal current functionality and lack of API integration availability.

To KM's credit, they quickly worked with me and my business needs to tweak the API and allow my dev team to mold KM's data into a dashboard that greatly cut's down reporting/analytics time.

What do you like best?

I like the ability to report on AB tests we are running within our product, and the responsiveness by the Support & Product teams.

What do you dislike?

Nothing, in all honesty. At no point was I dissatisfied with the service, or felt that kit wasn't justifying it's cost in term of business value.

What do you like best?

In a world flooded with analytics tools and dashboards nobody seems to focus on the value of simplicity and the usefulness of defining your own specific web-based business goals. KISSmetrics is not a flood of information, it's quite the opposite: a no bullshit tool that will uncover the honest truth about the results of the your marketing campaigns.

Recommendations to others considering the product

If you have a SaaS of web-enabled sales funnel for your product then I strongly recommend that you make KISSmetrics your go-to dashboard for consolidating web-based business goals.

What do you dislike?

hard to get at data, setup takes a long time

What do you like best?

lots of detail on individual customer actions

What do you dislike?

cost :( I wish it was more economical for start-ups and entrepreneurs.

What do you like best?

It is great to see where visitors click and move around on a website. To understand the customers is the best way to learn how to grow a business, to better engage with them as well.

Recommendations to others considering the product

A lower price point so all businesses can take advantage of the software to make more insightful business decisions. The information this software provides gives insight otherwise businesses would not be able to attain.

What do you dislike?

Kissmetrics, like many powerful tools, has a high learning curve. Its reports will eventually answer the question you need to answer, but building the report to do so is not usually intuitive. I often have to email my account manager for help.

What do you like best?

The support team is Kissmetrics' best quality. Whenever I have a question I want to answer, I'll email my account manager and he'll help me build the right reports. It's like having an extra analytics expert on our team.

What do you dislike?

Nothing major at this time. It works exactly like it should and really helps us with knowing our numbers.

What do you like best?

The ease in which you can create metric reports.