KISSmetricsの評判・口コミ 全1件

What do you dislike?

The requirement to create each specific funnel you want to see, instead of automatically seeing all paths

What do you like best?

The ability to track funnels and page performance for a site and product app

What do you dislike?

It can become really messy and complicated, especially when it uses specific terms that are not very explicit (e.g "Power reports"). The UX is probably to the most effective and therefore the learning curve is a bit high at first.

What do you like best?

What I like best about Kissmetrics is its reliability as an analytics tool. We mess with a lot of data that needs to be aliased between users, with a lot of properties and yet, when some other tools fail to do that, Kissmetrics manage to handle all of this very well. I usually go to Kissmetrics if I need the real numbers.

Recommendations to others considering the product

Spend time on the basics, create dashboards, funnel reports, master the basics and move on to the next feature.

What do you dislike?

It's a little hard to know which metrics to start with. But as soon as your done everything runs smoothly.

What do you like best?

The most difficult thing to do is to use identify the metrics you need. Then it's easy to configure and to use. The engage feature is also very useful as it helped us increase conversion by 750% on some pages. More over the team is super helpful and their webinar are amazing. Definely the best metrics product.

What do you dislike?

Nothing that I can think of. So far I have gotten what I need from it.

What do you like best?

Easy to use, good reports. I think the product works well for us.

What do you dislike?

After using Kissmetrics for a while the dashboard can become cluttered with many different metrics and become confusing. If you are good at using the filters you can sort by category.

What do you like best?

If you don't track you aren't managing it. We are able to track any activity that we want to improve. We have many activity based metrics that we track that impact the activation of trials and eventually sales.

What do you dislike?

The name is a lie. KISS is anything but "simple". Its like trying to describe a formula one racecar as "a car" that anyone can drive. Sure we can all drive, but only some of us have the skill and knowledge to know how to get the most out of it. Here is my list of things I don't like: 1. Needs better set up documentation on WHY you are doing all of the events, properties and values you are setting and HOW you will use these in the future. 2. The new filters are great, but only ONE filter in the "metrics" area is frustrating (will likely be updated soon though). 3. Emailing only five metrics is a joke. Come on guys, let me email as many metrics as I want to anyone I choose. 4. No deletion of past events for good "housekeeping" is a huge PITA. We have now told all clients, "set up the first site knowing you will delete it and make a new one that is not screwed up". 5. Have outsourced people who really get it and can set KISS up would be awesome! Not sure if Ive missed this somewhere?? BUT even with these issues, its still recommended and required for our agency. Its just too damn valuable.

What do you like best?

I love the raw data manipulation ability that KISS provides. Even if we have no clue what we will use the data for, we pass the properties into KISS for future use. Time and time again we have thought "oh thank God we passed that value in", because at some point KISS releases a new feature that makes data we passed invaluable! The metrics dashboard, power reports, funnel reports, ab test reports, (and the ability to then segment the reports by any property value for further drill down) are beyond valuable! The new path reports, engage, and the other features just put this analytics tool as our MUST for any client engagement. Not joking, its a 100% requirement for our agency, no KISS, no deal! I am available for anyone who would like to ask best practice questions or possible use scenarios. In 15 years of media buying, this is the ONE tool that has the largest impact on our ROI through intelligent analysis.

Recommendations to others considering the product

Ask yourself WHY do you want the data you are going to collect and what purpose will it serve? If you don't know, you will likely not see value for some time. If you know HOW you will use the data, then KISS is going to be a great tool. Setup is a little tough, but use BOTH the java and the PHP level implementations. Do NOT use url triggering unless you absolutely have to, it is no where near as reliable as a server side event.

What do you dislike?

Still a little hard to use as if a form submission is through AJAX Kissmetrics doesn't support the event.

What do you like best?

The custom Event tracking to measure conversions and other on page events is very very helpful!

Recommendations to others considering the product

A solid tool for tracking events and conversions across your web property!

What do you dislike?

Company seems to be broadening scope to more than just metrics, it's unclear if these capabilities will be useful.

What do you like best?

Our organization uses Kissmetrics to track user events across our web application and then to create reports on usage. It is used primarily by the product owner and developers but it is also available to support and sales. It enables the organization to make data-driven decisions about actual usage on our web app.

Kissmetrics Pros

* Generating custom reports

* Daily email snapshots of key metrics

* Separation of prod vs pre-prod environments

What do you dislike?

I think the UI needs work, navigation is not intuitive to me and I wonder if others have similar problems.

What do you like best?

Kiss metrics is great for funnels, it's really their strong point. They also do a good job of keeping analysis defined to cohorts, which is a subtle but important point a lot of other tools miss.