SumTotal Learnの評判・口コミ 全2件

What do you dislike?

Not much that I dislike at all. Occassionally an issue may arise from the new features they add but they fix it pretty quickly. Advanced Reporting occassionally takes a long time to pull up.

What do you like best?

Ease of use. It allows customization to a specific group inside of your company and automatic assignment to New Hires if you set up you Learning Plan to work with your security setups.

Recommendations to others considering the product

Have your plan set on what you want to execute before you start your configuration. Knowing what you want to use it for completely before starting that path will make your life a lot easier and the product launch more successful for you.

What do you dislike?

The administrative mode requires skill and conscientious administration for good result. This is not an LMS for newbies nor is it for someone seeking a "simple solution". I also wish the upgrade process were more streamlined. While we get the attention we need when things don't go as planned, it'd be better if they could just be less worrying.

What do you like best?

I like the flexibility of the core LMS. You have the freedom to configure just about any type of learning program as is needed. I also like the flexibility with the news page. After some initial professional service, we are now able to create our own custom landing pages. I also really like working with SumTotal, the company. They are genuinely invested in their customer's success. Great customer service!

Recommendations to others considering the product

Take plenty of time to establish your requirements before implementation. If you buy and are planning your implementation, worry less with getting all of your historical data into the system. Spend your time insuring coordinators are prepared to administer the system for core learning needs.

What do you dislike?

Not a great product for the administrator. Reporting is not very intuitive, and can be difficult to set up and filter. There is also a lag time between when a test is completed, and when you can report on the results. Also a significant lag time between when you upload and assign a course to a user, and when they actually get the notification that the class has been assigned to them.

What do you like best?

Good product for an end user, very straight forward and easy to login and complete required learning. User maintenance is simple, and assigning content to users is not difficult to do.

Recommendations to others considering the product

Can be a good solution, but make sure you have well trained administrators to build and maintain the product.

What do you dislike?

Reporting is a mess. Every attempt creates a database entry for the user, cannot draw the latest/greatest attempt. Its hard to create a self-serve culture with all the reporting limitations.

Management and leadership is always on hold, constantly requesting updated reports, bogging down the administrators who run reports and provide updates.

What do you like best?

We rarely had any system downtime. Since we house'd the system on-premise, we had the advantage of creating custom web applications that draw data directly from the SumTotal LMS database, allowing us to creatively show stats/content in a personalized fashion.

Recommendations to others considering the product

Make sure you have a good team of web developers that understand data-driven application development because out-of-the-box the product may not meet your needs down the line.

What do you dislike?

EXECUTION! My experience has shown that many "out of the box" features struggle to function properly. The system is highly configurable, but that means the person choosing all the settings (thousands) needs to be very organized and system oriented to survive this process. There are things that are hard coded and unchangeable that make you question the logic. Simple things like weighting of Performance Objectives, the weighting does not add and is not easily viewable. If you set the validation that the total has to equal 100%, people struggle with this, especially if they have a lot of Objectives. The Analytics feature is still in its infancy. Much development effort is needed here.

What do you like best?

The integrated platform and direction SumTotal is intendind to go is solid.

Recommendations to others considering the product

We have experienced issues in the Cloud environment. Upgrades get pushed wheather you are ready or not. When upgrades get pushed every two weeks, something always seems to break...you just can't anticipate what. Support in getting these issues fixed is not always quick. For example, our training site courses were all knocked offline and it took two weeks to get the problem fixed. No one in the company could take any online trianing for two weeks. SumTotal prioritizes things differently than their customers. They are growing quickly and resources are stretched right now.

What do you dislike?

Lack of of technical support from company. Disappointed in the technical depth of individuals, as it is software they are selling. Also the course builder was clunky and the elearning professionals were not thrilled with the tool.

What do you like best?

The system is reliable. Never crashed and minor bugs were handled quickly through support. I believe it is worthy for large scaled enterprises.

Ability to create assessments and track scoring is super useful.

Recommendations to others considering the product

ensure proper hardware resourcing, as well perform performance testing prior to go-live.

What do you dislike?

The course versioning isn't very intuitive. Creating audiences and making training assignments is quite time consuming and bulky. The way we assign training via competency modules isn't an easy task in SumTotal. The reports function is practically impossible to use. It doesn't make any sense on creating reports - there are too many variables to choose from.

What do you like best?

SumTotal is easy to use to create courses, upload content and create offerings. It's very straightforward and provides you multiple menus to add information.

What do you dislike?

The reporting capabilities. The difficult to customize templates such as the attendance sheet or the diploma based on information already on the database.

What do you like best?

Its possibilities to use it as a elearning and video launching platform. The ability to register to a course by a user in a friendly way,