WalkMeの評判・口コミ 全1件

What do you dislike about the product?

I dislike the following things while using WalkMe:
*It requires some adjustments for complex websites.
*Initially, implementation of this tool was not easy for me.
*WalkMe's support team helps me in issue resolution.

What do you like best about the product?

I like the following important while using WalkMe:
*Integrating it into the webpage is very much seamless.
*It can be tailored easily for both experienced users and beginners.
*It allows easy content creation and management for creators.
*It provides analytical tools for performance evaluation.
*It provide easy to use user interface.
*Their customer support is also very good.

What do you dislike about the product?

I don't have anything to add as a challenge. Overall, Walkme meets all our expectations.

What do you like best about the product?

I love Walkme. It has helped us to find solutions for our common problems and i highly recommend it. I like its interface which is so intuitive and straightforward, anyone can easily get started with it without any training. It is very easy to use and integrate and provides great option to create guidelines and tutorials. Also, i like how Walkme provides a very clear guidance at the moment of need.

What do you dislike about the product?

To be sincere i have nothing to dislike about Walkme. All issues are resolved quickly by their support team.

What do you like best about the product?

What i like best about Walkme is how it helps to provide real-time help to my users which is a big plus.
It helps teams to achieve their organization's goals whatever they might be.
I like how responsive and supportive their customer service and technical support team are, very helpful, valuable and reliable.
I like how it is easy and simple to use and has numerous features.

What do you dislike about the product?

Even though WalkMe is marketed as a low-code/ no-code solution, your builders will need to learn about HTML and CSS to really fully harness the tool on certain platforms. The editor also requires training to fully understand and use -- it's not immediately intuitive. If you purchase WalkMe, make sure you have one person (or several people!) who can devote a majority of their time to learning and building content.

What do you like best about the product?

My organization has had WalkMe for under a year, and multiple teams have already seen hundreds of thousands of dollars of ROI from their WalkMe implementations. It's been a great way to provide user guidance, improve usability of our existing software, and bring together a lot of resources that were previously scattered across multiple platforms and locations. We are moving towards a world where many of our employees are going to interact with WalkMe daily, and I'm excited for how much more we'll be able to get from our software when that happens. Customer support is also excellent, with a dedicated customer success manager (we love her!) , builder resources, and product help as we need it.

What do you dislike about the product?

That currently my company doesn't utilize it more.

What do you like best about the product?

WalkMe will absolutetly help your Team achieve their business goals whatever they might be. Building content with WalkMe is incredibly easy and their Customer Service and Technical Support Teams are an invaluable resource that assist you every step of the way.

What do you dislike about the product?

There is a huge learning curve to utilizing the system effectively. It's just the nature of the system, since there are so many different ways to create content within the system. Learning which tool to use and when is the biggest key to success.

What do you like best about the product?

WalkMe helps us create solutions to our common problems. The Community is the best part about WalkMe. Anytime we don't know the answer, or are looking for out of the box solutions, The Community is always there to brainstorm those ideas.

What do you dislike about the product?

Depending on how complex is the website on which you're deploying WalkMe, it might require a few tweaks to ensure that content behaves as intended. It's more of the middle-ground problem that has to be fixed between WalkMe & website owner, yet WalkMe Support was very active in resolving these & ensuring business continuity.

What do you like best about the product?

From end-user perspective, WalkMe blends so well into the desired webpage, it's hard to distinguish. By doing so, the user doesn't have the feeling of interacting with 'yet another pop up window', with an incline to close it off as soon as it's pop up. It provides a clear guidance at the moment of need, so whether you're an experience user that just forgot how to do one things or a total newbie, it will provide a tailored solution to guide you to the end goal.
From WalkMe builder perspective, it's simple to create a content and maintain it. Then you can analyse how it is performing, draw conclusions & improve the guidance. By doing so, you're always on top of what users expect to see.

What do you dislike about the product?

At times the tool can be a little glitchy and require more technical intervention than pitched. While identifying elements via "point and click" is sufficient a majority of the time, there is a need for builders to be somewhat tech-savvy to be able to troubleshoot without the assistance of WM.

What do you like best about the product?

WalkMe is easy to build & test. Content is fully customizable to meet customer needs, including the "look and feel" of the tool. WM Insights is an extremely powerful and valuable component of the tool as it allows for visibility into not only ROI of solutions built but also insight into the requests users are searching to help builders meet end users where they need the help most.

What do you dislike about the product?

There isn't much bad things I could say about WalkMe, the only improvement that could benefit would be better element capturing with cross domain iframes as I've often encountered problems with these.

What do you like best about the product?

WalkMe offers a user friendly design that is very intuitive and easy to use. This helps to simplify onboarding and navigation and the step-by-step guidance helps to greatly improve task efficiency. The 'Smart-Tips' and 'Walk-Thrus' strike the perfect balance of offering support to employees without being too intrusive.