Dialpadの評判・口コミ 全49件

What do you dislike?

No file transfer capabilities. Painful to try and find old conversations as well, it is there but much harder than other platforms

What do you like best?

It's good for contacting people outside the company but for internal use it lacks to other platforms.

Recommendations to others considering the product:

You need to have file sharing capabilities not just load images and be able to handle large files submission.

What do you dislike?

The UX needs a huge redesign on the IOS system. It is slow and difficult to switch between features.

What do you like best?

Dialpad is free and you get a local number and can use a desktop version that makes it easy to text message.

What do you dislike?

Mobile application acts weird a lot of time. Like your settings would change automatically.

What do you like best?

Features which you get at a such lower pricing are amazing. Definitely should be tried.

Recommendations to others considering the product:

Its cheap solution, when on tight budget it's a go-to for any organisation.

What do you dislike?

DO NOT PORT NUMBERS FORM EXISTING CARRIERS!!

SERIOUSLY...DON'T.

Dialpad's tech and marketing talk a big game, and the tech delivers about 95% of the time. But support is awful. The customer success associates are not well informed, slow to answer, and are generally answering questions based on scripts that are haphazardly written.

You will get the impression that customer support either:
1. Did not read your question/email in it's entirety
2. Does not understand Dialpad's processes
3. Has never been in a customer support role ahead of this one
4. Might not have a grasp on the English language, and may just be copying and pasting 90% of their responses to you
5. They are absolutely overloaded and just can't devote more than 20 seconds to your email.

We were super excited to work with Dialpad, but the customer support experience is killing that excitement quite thoroughly. We're a new customer (less than 3 months here) - this should be the honeymoon phase of the relationship, but after nearly 100 emails back and forth between my team and customer support, we're pretty much done.

What do you like best?

Love the tech.
Mobile is great.
Salesforce integration is great.
Would definitely recommend based on tech...but only if you buy your numbers straight from dialpad. DO NOT PORT DO NOT PORT DO NOT PORT.

Recommendations to others considering the product:

DO NOT PORT YOUR NUMBER FROM AN EXISTING CARRIER.