レビュー募集中！UJET（ユージェット）を紹介・競合製品の評判をユーザーレビュー・口コミで紹介

What do you dislike?

What I dislike is that there is no timer for each que for chats.

What do you like best?

I like how Ujet pulls up our customer's information within Salesforce, making it easier to verify our customers.

Recommendations to others considering the product:

I would recommend this product to others

What do you dislike?

It is sometimes confusing when the channels overlap, so sometimes I'll be in Available and the widget will say I'm in Wrap-up.

What do you like best?

I love how easy it is to change between channels and to use the system as a whole. It is very easy to speak with customers and transfer calls. It also makes it very easy to send smart actions to customers as well!

Recommendations to others considering the product:

I think that this is a great way to track what you're doing. It is easy for managers to go in and look at what their employees are doing and how long they have been in a working field. Ujet also provides a tracker for what is going on in that moment which lays out what everyone is doing and what status they're in. That is super helpful when looking at areas that are in need.

What do you dislike?

sometimes it's lagging for example going back on avail from break or lunch upon pressing the avail button it froze

What do you like best?

knowing and seeing the selections for different departments upon transferring

What do you dislike?

sometimes it opens cases for outbound calls and should not do so

What do you like best?

essential interface and very simple to use.

Recommendations to others considering the product:

As long as I have used it has been a valid tool and the most important in order to perform my work.