WalkMeの評判・口コミ 全1件

What do you dislike about the product?

As a First-Party customer, often WalkMe's feature releases are inaccessible. The delay could be months, and in some cases- years.

What do you like best about the product?

You know that feeling you get in the pit of your stomach, when a simple task turns into a *situation with great potential for disaster... Every now and then someone surprises me, seizes the problem as an opportunity, and turns disaster into daisies 🌷

and once in a GREEEEAAAAT WHILE, it's an entire team!

Here's an excerpt from my latest feedback submission to WalkMe™ support

"This ticket was a little on the chaotic side and it required attention from multiple teams including both Support and Product.

We had a couple of calls and more than a few emails (as should be expected). Overall, I was impressed with the seamless nature of the solution provided and I hope it was documented, so I can refer to it if the issue arises again.

In particular, I'd like to personally compliment Brandon Chandler, who managed the initial chat ticket with poise and confidence before transitioning it to Alona Valevich.

Alona and Travis Johnson, made sure I didn't miss anything while the issue was being worked by R&D.

And finally Chris Ziegler who was a pleasure to work with; patiently waiting while I validated the eventual solution.

Flawless orchestration and delivery of an elegant solution.

Kudos to all- you have my eternal gratitude."

Recommendations to others considering the product:

Engage the team and ask every question you can think of- you'll be impressed at every turn (even Support, post implementation).

What do you dislike about the product?

For Ariba, it is not very stable at times as the solution may stop working or slow down due to performance issues for Ariba

with Deep UI launched recently, I've updated jQueries and reselect on-screen elements a few times. The performance seems to have improved. Time will tell :)

ActionBot has a limited capability (e.g. it can't pass WalkMe Data from one conversation to another). Otherwise, we are using it to resolve a big pain point in the company and it works great.

Every tool has their limitations.
CSS is what I dislike the most to work on. However, the support team is always there to help if you need some CSS code for your solution.

What do you like best about the product?

1) The features such as shoutouts, smart tips (tool tips), surveys, smart walk-throughs to guide users (or even do things for users with auto-step) , ActionBot (so that you can put in some logics and messages to interact with users who would like to chat and be guided through the set of questions or solutions available.

2) It is pretty easy to build and connect or replicate solutions/steps to another build, when required

3) Integration was pretty straight forward - provide the information that you need to the WalkMe team and it will be done for you, including the look-and-feel to customise according to what you want.

4) WalkMe is always looking into how they can improve the tool (latest one is AI related!)
The product team is approachable and happy to be challenged with new features if you are able to describe it so that they can look into making that possible!

What do you dislike about the product?

The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-trhough, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.

Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues, fortunately every single new release is making the tool better, and the use of IA is also increasing the accuracy of the system.

What do you like best about the product?

Walkme is quite easy to use, even for beginners, and as a user it is possible to start creating content very fast. The support is also great and responsive. Despite the simplicity of use, it is a great tool, very complete, that allows to create complex content that fits all needs. I would highlight:
- quick start,
- good support,
- very complete analytics tools that help understanding users behaviours, creating new content or correcting mistakes,
- wide variety of content: interactive guidance with balloons, tips on specific fields, pop-ups appearing based on specific conditions, links to other pages etc...
- enjoyable for endusers as a new and modern guidance tool.

It' also worth mentionning that the WalkMe community is very engaged and active.

What do you dislike about the product?

There are not really any negative points about WalkMe that come to my mind. I would recommend to create a good internal organization dedicated to the maintenance and creation but also to the animation of the platform so that the deployment of WalkMe will be a success.

What do you like best about the product?

Following an internal study over a period of 4 months, we have observed an increase in employees' skills in the use of a business application. We have also observed an increase in employee satisfaction. Based on these results, we are currently in the process of deploying the DAP on new business applications.

What do you dislike about the product?

There is a steeper learning curve than we understood when we first rolled out WM. It took about six months of full-time building before I really knew what I was doing, mainly because each type of content (Smart Walk-Thru, SmartTip, ShoutOut, Launcher, etc.) has different pieces that you need to learn to watch out for so it will work properly for users.

Now that I've got all of the little tricks in my head, I can usually build WM content quickly and easily. I just wish I had had different expectations for how long it was going to take me to be a fully proficient builder.

What do you like best about the product?

WalkMe can do amazing things to help my users know what has changed or where to go to complete various processes in Salesforce or Envestnet! I am still learning things about what WM can do more than two years into being my company's primary WM builder.

It is fully customizable in so many ways. In particular, the ability to create custom triggers has made building so much easier for the complex processes my company tends to use. There's a learning curve on the rules engine, but once the lightbulb goes off, it is so much easier.

What do you dislike about the product?

Support time generally is slow and they are improving a lot these days.

What do you like best about the product?

Easy to use and they continously improve the product and make it easy to use. Easy to implement in any system and guides the user where we face issues or queries.

What do you dislike about the product?

Even with improvements, I find WalkMe Insights to be tricky. Insights is a potent tool, but sometimes, getting it to do what you need and get your desired answers can take some time. A less restrictive custom report tool with end-user terminology could help to make it easier.

What do you like best about the product?

There have been many improvements to WalkMe over the past year, but I would have to say the ease of build is best! Documenting takes longer than the actual build itself. You can learn the basics very quickly and start building right away. If you get stuck, there are tips on most items to help you out, giving you the information you need to get unstuck quickly.

What do you dislike about the product?

Walkme content must be maintained / updated if it is going to remain relevant and effective. Walkme can support through the services organization but that will increase costs and reduce the ROI if you are also no utilizing an internal team.

What do you like best about the product?

Walkme can help drive efficiency and effectiveness for employees and customers using business systems and applications through tips, guidance and automation.
Walkme content and workstation helps with change management, improved ramp time and tech adoption.
Walkme is easy to deploy and build meaningful content. It will help reduce IT development costs allowing for IT to refocus resources on high priority items versus system enhancements.
Walkme has a broad range of use cases across commercial, operations, backoffice, customer engagement and employee applications.

What do you dislike about the product?

Getting our IT department aligned to launch on users' computers globally. Not really WalkMe's fault, but it's what I dislike about the process.

What do you like best about the product?

It assists our Sales Teams in inputting data in Salesforce. It's easy to use, almost invisible, and it can be customized for your business!