KISSmetricsの評判・口コミ 全1件

What do you dislike?

It does take some poking around to get a feel for the software. There's lots of data to sift through and if it's not set up correctly it can be difficult to locate what you need.

When there's multiple campaigns and tracking going on it can become very difficult to keep track of what's going on. It's beneficial to perform some housekeeping, which is time consuming.

What do you like best?

KISSmetrics is the ultimate way for digital marketers to track their progress. Often other tools don't dive in depth on how campaigns are working, or not. With KISSmetrics marketers can easily show clients or team members how campaigns have impacted the business.

Recommendations to others considering the product

Try a trial and make sure it's what you're looking for. Before committing to the software make sure it will fit your needs. The software is not necessary for every agency.

What do you dislike?

More automation options would be ideal. And the ability to integrate directly with other services.

What do you like best?

Kissmetrics makes it really easy to analyze the data. I love that they send email summary reports so you can keep track of things without having to log in daily. You can never have too much data - and Kissmetrics does so in a way that even a beginner can understand.

The interface is clean and easy to navigate. I can't imagine using another platform.

Recommendations to others considering the product

If you're a beginner or looking for a platform that is simple and easy-to-understand, give Kissmetrics a try.

What do you dislike?

The dashboard frequently takes a long time to load, and occasionally hangs (does not load at all).

What do you like best?

The funnel reports are easy to build and provide a tonne of value. Also the 'user path' reports are awesome but locked to pro users only. It's very easy to set up, especially if using Segment.io or similar service.

Recommendations to others considering the product

KISSmetrics can give you some valuable insights and reports that are hard to find in other products. I love the daily/weekly email summary.

What do you dislike?

There is a fee compared to the free version of Google Analytics, but we think it's worthwhile for the insights that we get. As with all SaaS there may be some downtime, but we don't find this a problem in practice.

What do you like best?

We use Kissmetrics to understand how individual visitors interact with the learning resources on our site to help them build digital marketing strategies. Through knowing how individuals interact we can use the API to integrate with our Marketing Automation system to score leads and follow-up with email or phone conversatons.

What do you dislike?

It's pretty expensive. Power report is particularly overpriced.

What do you like best?

Cohort reports are very useful. Segment integration is very convenient.

Recommendations to others considering the product

Don't integrate with Kissmetrics directly. Integrate with Segment first, then turn on Kissmetrics instead.

What do you dislike?

A big chunk of the data shows as coming from "homepage", but I'd like to figure out how the user got to the homepage in the first place. I'm not sure if this is a product limitation or just a knowledge gap on the capabilities, but we're looking into how to tie Google Analytics data better into KissMetrics.

What do you like best?

Extremely easy to slice and dice the data. It's amazing that we survived without a powerful tool like KM to track user behavior throughout the entire web and buying cycle of our product.

Recommendations to others considering the product

Get is set up on all the customer actions you care about, and it will give you a ton of great information to optimize your signup flows.

What do you dislike?

While KISSmetrics has a large variety of reports, there are a few that a far less useful than others.

What do you like best?

KISSmetrics is incredibly fast at queries most the time and does a great job at maintaining data on a large number of users in a fairly easily accessed way with a great variety of reports to view your data.

What do you dislike?

The platform can take a long time to understand.

What do you like best?

The service they provide is outstanding! They are willing to continuously go out of their way and help the client fully understand the platform. Some of the advanced reporting they have built for me too which I could not have done without them. Very helpful!

Recommendations to others considering the product

Make sure you have enough time to fully understand the platform.

What do you dislike?

Not enough segmentation views. I don't see a real advantage over GA

What do you like best?

Clean interface, easy to read and find reports.