ServiceDesk Plusの評判・口コミ 全13件

What do you dislike?

Viewing a certain technician's tickets should be easier than setting up a ticket group filter and having to find them that way. It takes a few extra steps compared to other programs like CA Service Desk. Very minor gripe in the big picture though. Reports for work timers don't always seem to be accurate if entering time on a ticket that was previously worked on.

What do you like best?

It's a complete solution. It has a front end that end users can understand easily, making it effortless to log into the application to view their submitted tickets. It has everything the technical team needs to do their jobs efficiently. It even has a work timer, which is not a common feature in service desk applications.

Recommendations to others considering the product

Train end users on benefits of using the system early on. Encourage early adoption and show how it can make task workflow easier on everyone. We didn't start doing this until the technical team had fully adopted it, and it was slow progress from there.

What do you dislike?

I did not dislike anything. Everything was customisable

What do you like best?

Nice and neat user interface.

Very easy to navigate and use

What do you dislike?

From my understanding, it is over priced. Something like this is helpful and necessary for larger companies but I feel that they could reach out to smaller companies if it wasn't so overpriced. I personally do not know the prices however it has been mentioned previously with management about other cheaper alternatives.

What do you like best?

We primarily use it for the assets tab to maintain our equipment and inventory. Without this, we would have to have some sort of excel sheet that would have to be consistently updated.This allows us to maintain everything a lot easier.

What do you dislike?

The UI needs some updating. We are hoping a future release will take care of this.

What do you like best?

We like that we can configure it to be able to support multiple business units as well as having multiple support groups that remain independent of each other yet can roll up for reporting.

Recommendations to others considering the product

Update the UI and integrate better with Zoho CRM. I'm sure that's in the works.