ServiceDesk Plusの評判・口コミ 全13件

What do you dislike?

The Self-Service portal could be more customizable.

What do you like best?

Compliant with ITIL best practices, very user friendly and customizable.

What do you dislike?

Occasionally new releases have caused minor issues by creating new bugs or unexpected product behavior but the SDP support team is VERY responsive to these concerns and has minimized the impact.

What do you like best?

SDP fits neatly into our budget and yet delivers features and functions that have transformed our support service delivery that would have cost us thousands more over the years that we've used this product.

Recommendations to others considering the product

SDP has allowed us to dramatically improve our service delivery through the use of SLA tracking, knowledge base features, live chat, and reports that help justify staffing levels and identify technology needs and trends throughout the organization.

What do you dislike?

The reporting could enhanced to provide greater analysis with little time to create.

What do you like best?

Its a simple enterprise product to utilize with many modules to enhance the experience and use of ServiceDesk.

Recommendations to others considering the product

Its a cost effective solution that is easy to implement without the analysis required to assess & obtain a help desk system.

What do you dislike?

The availablity and recovery of the service once the ticketing system went down or slow loading when we accessing the ticketing system.

What do you like best?

I like the simplecity of the icons and user friendly website. Usefull functionalities and fast ticket projection.

I like as well the customazition of reports and sla projections.

Recommendations to others considering the product

Webapp and mobile app both are great that you can miximize your productivity