ServiceDesk Plusの評判・口コミ 全13件

What do you dislike?

There are many features I think could be improves upon, I am biased because the previous ticket system had everything we needed but it was slow and crash constantly. We also couldn't import assets into the system for tracking,

What do you like best?

The only thing that I would say is good about Service Desk Plus is the speed of the application. One thing that is good about Service Desk Plus is the ability to import asset tracking into the system

Recommendations to others considering the product

I would recommend a side-by-side comparison between your current ticket system and Service Desk Plus and determine what is vital and what is not necessary.

What do you dislike?

The ability to add custom triggers on ticket submissions. This feature is lacking. When someone submits a ticket that has specific keywords I would like the ability to customize replies from the system based on those keywords.

Or when I get assigned a ticket for instance I would like to setup custom replies from the application as well.

The ability to customize is not all there, but I have seen a lot of improvements in the most recent updates and I would imagine feature updates like this are coming soon.

What do you like best?

I love that Service Desk is more than just ticket management. It allows you to manage users, inventory, and projects. So I'd say one thing that I like the best about this is that the fact that it's multi-functional in it's use. It's extremely easy to use and integrates with Active Directory which is a huge plus. The ability to email from the application or from Outlook for instance and track correspondence is a nice feature as well. Overall I'm very happy with this application.

Recommendations to others considering the product

They are on the upward swing with updates recently. I have been very satisfied with their support.

Computer management, warranty status, even the ability to print bar codes aside from the standard ticket system abilities makes this a huge win in my book.

What do you dislike?

It is a bit slow and it窶冱 not as easy to customize

What do you like best?

It is easy to complie information and add it to the help desk database.

What do you dislike?

It takes multiple clicks to create a time entry. It used to only take 1 click. I believe this is to create more separation.

What do you like best?

I really like the asset area. It's very simple to make changes ans search by user. I also really like the recent ticket drop down to see my last few worked tickets.