BRIGHT PATTERN （ブライトパターン）の評判・口コミ 全16件

What do you dislike?

Softphone frequently encounters errors or logs itself out when tabs are refreshed or new tabs are opened. This may be due to using the system as an app within Zendesk.

What do you like best?

Integrates neatly with other platforms like Zendesk as an app. Versatile in your ability to accept calls via softphone, deskphone, or route to an external number.

What do you dislike?

I dislike that their reporting it could use work. Not a lot of options, but I do like how simple the export method is, csv. makes everyone's life easier.

What do you like best?

I like Bright Pattern's versatility. It seems to be compatible with most WFM software. Including Money, Pipkins. Which the company i work at has used in the past

Recommendations to others considering the product:

if you're looking for a well priced option for customer support solutions. I would recommend BP.

What do you dislike?

List management is good overall, but can be more robust. For example, it would be nice to be able to make changes to a list during a live campaign.

What do you like best?

On the performance side, Bright Pattern is easy to start, highly customizable, fully featured, and very scalable. In minutes, you can have a campaigns set up and running.

On the reporting side, data is easily retrieved for analysis. Call recordings is a welcome feature as it is very useful for training and compliance purposes

Customer service is very good. The staff is knowledgeable and very responsive to questions and requests.

What do you dislike?

There is a visible effort of the company, making the integration with third party applications easier but some crucial points are yet missing.

What do you like best?

It is easy to use, fast to implement. Documantation is clear and easy to understand. The ease of use and obviousness of its user interface for both agents, supervisors and system administrators is a plus. Even without referring to docs one can find its way around.
Everything is web based with the help of a browser plugin, all user interfaces are running in a web browser. Compatible with all major web browsers. Large call center deployments are made easy.
The best outbound dialler for large scale call centers I have seen.
Good quality reporting data accumulation for future reports that may be needed.

Recommendations to others considering the product:

Not a bad idea, go on and see for yourself.