Contentsquareの評判・口コミ 全5件

What do you dislike about the product?

This is due to my company policy but it is unfortunate that we have an anonymised mask on session replays so I am not able to take the full experience of video recordings on Contentsquare.

What do you like best about the product?

I started using Contentsquare about a year ago, and it gives us a lot of opportunities to plan CRO tests and make data-driven optimizations.
I love that there are different types of analysis that I can do from a macro to a micro level, starting from the customer journey to the page level and specific elements on each page. It was a little bit difficult to really dive into using all the functions that Contentsquare has, but the Contentsquare team is super helpful in supporting and guiding me on how to proceed with the analysis I want to conduct. Precised segmentation and goal setting are also available very easily, and it really helps me and saves my time to focus on the specific users, which is what I am still missing from Hotjar.

What do you dislike about the product?

The only thing I'm not entirely fond of is the Workspace creation; I'm very likely doing it wrong, but I find creating the tiles quite difficult and long-winded, but others in the company don't have a problem so it is very much likely something I'm doing, I just haven't got around to reading the (extremely helpful) tutorials!

What do you like best about the product?

For me, my favourite thing about Contentsquare is the live support. Courtesy of our client managers Eleanor V. and James C., we have consistent support to ensure that we're able to deliver meaningful analysis to our internal and external stakeholders.
They're always on hand to help build mappings, look into data points or things that just don't look right and triage to see what's happening, what we could change and more.

What do you dislike about the product?

It would be great to see what recordings have already been watched in session recordings. I have noticed a few times that when I change some filters / segments I start to watch a session recording to realise i've already watched it,

What do you like best about the product?

The software is great for new users as contentsquare has a lot of documentation that helps you step by step. As well as documentation, contentsquare solution experts run many webinars so you can see how the software works.

CS is great when analysing A/B tests because I can see how various user groups interact with the website. This can range from the user journey to how much a page is interacted with to which elements get the most clicks.

What do you dislike about the product?

The only thing I do not like is in workspaces when creating line chart widgets, the number of segments you can choose and displayed on your chart is limited. It would be great to have the option to include more to compare all our traffic channels on one chart, for example if we currently choose five segments it is displayed over two charts.

What do you like best about the product?

I have been using the Contentsquare platform for over 10 months, I have found it to be very user-friendly and easy to navigate around, all the information you need is easily available from the dashboard.

The Contentsquare team provided a first-class onboarding experience it was the best! They continue to provide outstanding ongoing support and advice for both our Digital and Development Teams.

The CS University offers basic and expert certification and flash training videos, which is a fantastic way to improve your continuous learning and gain even more insights from the platform.

The Zoning Analysis Feature enabled us to optimise our homepage which delivered +200% increase conversion rate of banner clicks, in the 1st month of the CS platform implementation. Performance Analysis also provided valuable benchmark insights for future promotional marketing campaigns.

Another excellent feature of Contentsquare is the Alerts Function to monitor site performance with actionable KPI metrics. The Page Comparator Export Data function is also wonderful way to save metrics in a spreadsheet. The tool also provided valuable benchmark insights for future promotional marketing campaigns.

I have received an award for CS Worldwide Quarterly Champion Q4 2022 and Q1 2023 for being an active platform user, demonstrating how much I enjoy using the platform to get the best insights to contribute to the continued business success.

Overall Contentsquare is an excellent CRO and analytical platform that has helped our business to understand our user behaviour better, using real website data improving our customer journeys and increasing conversions. I would highly recommend it!

What do you dislike about the product?

Contentsquare is rich in inputs and insights but also requires teams that can effectively leverage the functionalities.
The outputs of this tool are valuable themselves, still the integration of results with insights from different tools (e.g. website data, transactional data and CRM insights) can make the most of it, helping decision makers to get the full picture.

What do you like best about the product?

What I like the most about Contentsquare is that it is a comprehensive analytics and user-friendly platform providing insights and recommendations for several business users. Here is how we leverage it inside our organization:

- Enabling the UX and analytics team to work together to identify areas of opportunity, such as underperforming pages, UX issues, and suggestions for improvement. The tool helps the team prioritize optimization, quantifying the impact on conversion and revenues of a specific issue, and better understanding where the users may be frustrated or abandon their purchase. Useful both for spot analysis or Conversion Rate Optimization Plans.

- Zoning Analysis helps UI team to optimize content based on users' preferences and behavioral metrics such as hesitation time, time before first click or click recurrences. By looking at session replays, it is possible to understand the experience of every single user deeply.

- Store Management and Visual Merchandising teams to adapt the layout and structure of main website pages, analyzing how users interact with them.

What do you dislike about the product?

The only thing I don't like is the Journey Analysis graphic itself is a bit confusing when first learning. I think there could be a better way to show that data instead of a bunch of rings visually. Sharing a graphic like that with other folks is nearly impossible because they don't understand what they're looking at. I think it can be updated to be something more visually appealing that anyone on a team, regardless of their knowledge of analytics, could look at and understand.

What do you like best about the product?

One of the best things i like about Contensquare is the user-friendly interface - it makes it easy for even the most technologically challenged users to navigate and find the information they need. The dashboard is visually appealing and provides an intuitive layout for your data and insight needs.

Another great feature of Contensquare is the depth of data it provides. It offers a comprehensive view of zoning, component performance with actionable KPI metrics, and a comparison tool. It also provides detailed information on consumer journeys, such as where they come in, where they go, and where they exit.

In addition to its robust data analysis capabilities, Contentsquare offers a variety of customizable reports, known as "workspaces," that make it easy to share insights with my team members. These reports can be tailored to focus on specific metrics or timeframes, which saves time and ensures that everyone is on the same page.

One of the standout features of this tool is its ability to track and analyze consumer journeys. With its journey analysis, you can see exactly how users move through their website, identify any roadblocks or obstacles, and make improvements to increase conversions.

Overall, Contensquare is an excellent investment for anyone looking to gain a deeper understanding of website data and consumer journeys. I highly recommend it!