Copperの評判・口コミ 全1件

What do you dislike about the product?

Seems like it only allows for Contacts to go one way in terms of relationships. LEAD to PROSPECT to DEAL or LOST BUSINESS. Many times - in real life business - someone goes from a LEAD to a PROSPECT (increased chance of business) but because of different scenarios - they go back to being just a LEAD. Same with COMPANIES. They may still be potential business but they backup in priority. Copper does not allow a PROSPECT to go back to being a LEAD. Therefore, all of my PROSPECTS are not necessarilly hot PROSPECTS but because I can't go back - Copper shows them as such.

What do you like best about the product?

Captures all emails and presentation notes. Also, like how I can download a photo of our contacts.

What do you dislike about the product?

I used to find extracting data for internal reporting incredibly frustrating, but it's so much better now. The only niggle would be that in order to use a different currency it would cost so much money. I think it was $10 per user per month additionally, which is crazy when (as a small business) we're already spending £8,000+ per year. We do all of our work and reporting in GBP, but Copper of course is in USD. It's very annoying, but we absolutely cannot justify the cost to be able to change currency / have multiple currencies.

What do you like best about the product?

It integrates with the other tools we use internally (Google drive, Slack, Xero etc) perfectly, meaning we can automate what was previously a gamut of annoying manual tasks.

What do you dislike about the product?

There's very little that I don't like about Copper. Perhaps the name and brand could be improved. :)

What do you like best about the product?

Ease of use, simplicity yet power, customization, integration with Android and cloud-based access...and that it's the right fit for my small business.

What do you dislike about the product?

I wish there was an easy way to track texts from customers. It would be nice if all texts from customers could be routed through here somehow!

One other thing I would like is a place to put a separate mailing address in for customers.

There are just some small things that would help if I could customize it a little bit more, but it generally works great for our needs.

What do you like best about the product?

It has made my sales organization so much better! The customers are always so impressed when I call them back the day I tell them I will. Many say that we are the only company that continually follows up! I love Copper!

The opportunities portion works awesome for me to track my follow-up sales calls. I also use the notes portion a lot and it impresses customers when I remember things they tell me.

Additionally, I LOVE that it tracks the emails. I am always able to go back and see what communication has happened without having to dig through gmail.

Plus it keeps track of how our customers learn about our business and I use that to make decisions where our money goes for advertising.

This is a great tool for small businesses in sales!

Recommendations to others considering the product:

If it doesn't meet your needs perfectly, talk to someone to help you customize it! Also, use the app!

What do you dislike about the product?

It would be nice if there were more report generating features. Many of our reports don't give us an accurate week by week view of deals confirmed and won. It would be nice if the mobile app could integrate with the google phone apps. Since I have a google phone, it would be nice if google could implement copper into more of their mobile platforms as well.

What do you like best about the product?

relationship management is super easy. Easy to access all communications and deals from anywhere in google. The pipeline view is very nice as well compared to our previous CRM. It's easy to see everything we have going on at once.

Recommendations to others considering the product:

do research on all the other CRMs and see what fits your work stream and office environment. Some CRMS are. better for smaller companies. Finding a way to test them is very helpful.