ServiceDesk Plusの評判・口コミ 全14件

What do you dislike?

Its licencing model as it stops working when the licence for the product expired,it should at least allow a single technician without licence

What do you like best?

I like the options and customization it offers, despite it not being too intuitive to implement them. Also am very interested in the auto technician assignment and rule engine

Recommendations to others considering the product

You need smart and adaptable technicians to fully utilize this application.

What do you dislike?

I don't care for that fact it runs on Linux but it was in place

What do you like best?

the ability to find old records and not have to try and remember anything

What do you dislike?

Its licencing model as the product itself stopped working once the licence is expired

What do you like best?

Its powerful integration with IT management apps , smart automation and extensive report capabilities

Recommendations to others considering the product

Its is one of the great incident management tool for your enterprise, needs improvement in the licencing model

What do you dislike?

it doesn't have release management, OLA management, major incident management, proper communication tool to send #1 #2 updates and this tool needs a niche skills to maintain, average IT cannot administer it.

Problem requests interface is not flexible as incident and change requests are.

Only documentation are not straight forward, instructions are written for the developer himself not for humans to read and follow.

What do you like best?

Very easy to install and immediately you will have, ticketing tool, with problem change asset and knowledge management. Cheaper then other product and can expand its functionality using Python, java to run customized scripts and automate processes. You can integrate with Desktop central and automate account creation in AD. You can integrate with ME analytics and manage KPI

What do you dislike?

Not terribly intuitive. Need HTML email! My boss doesn't like the interface. Says that it's too busy and that it's just "too much". It would be nice if the automatic emails that get generated were a little prettier than just normal text. Maybe that's something that I'm just missing and can go back and explore further.

What do you like best?

We have a ticketing system now! It's nice to have a central location for users to email and have it automatically generate tickets. I think the end users appreciate having an interface where they can see the status of issues that they've raised.

Recommendations to others considering the product

Useful product for any size business.

What do you dislike?

GUI needs to be improved. More content types needed.

What do you like best?

Very simple helpdesk tool. Pretty easy to configure and understand. User friendly.

What do you dislike?

I sometimes get irritated at how long it takes me to put a ticket in (all of the different questions I must answer that aren't relevant to my helpdesk ticket).

What do you like best?

I like that it is so detailed and updates you when there are changes to your tickets.

What do you dislike?

You need to have your training wheels off to fully levaerage the capabilities of this tool. There is A LOT of customizability with this platform.

What do you like best?

Definitely feature rich! And it's a pretty quick platform. Can move around quickly.

What do you dislike?

Browser compatibility about the reports is not the best. Editing the properties through the list views could also be easier.

What do you like best?

Highly functional in terms of performing the daily troubleshooting with end-users. The system is also customizable in terms of back-end configuration.

Recommendations to others considering the product

Perfect for practical daily usage; the UX and reporting could be enhanced.