ServiceDesk Plusの評判・口コミ 全13件

What do you dislike?

There is not really any part that I dislike.

What do you like best?

It's easy to use and understand. Everything, for the most part is self-explanatory.

What do you dislike?

Setting up the active directory integration was not easy and took a lot of digging through the forums and a lot of trial and error before getting it to work correctly.

What do you like best?

Intuitive interface. Easy to deploy and manage. Its been a very reliable product and requires very little maintenance to keep it running.

Recommendations to others considering the product

They have a very nice trial period for software and they will grant extensions if you need more time evaluating.

What do you dislike?

Nothing about Service Desk warrants a complaint from me.

What do you like best?

Very configurable with lots of flexibility in designing input forms and categories.

What do you dislike?

Does not provide sufficient flexibility to customize the way that is needed.

What do you like best?

Has most functionality that one would expect from a case management system.

Recommendations to others considering the product

If you have a very simple solution needed this is the right tool for you. If you need flexibility and custom solutions you may want to look elsewhere.

What do you dislike?

setting up forms it tricky we wanted to use a form with many questions for user setup but this we are still working on.

What do you like best?

easy setup and deploy, automatic escalation and email notifications. We also use a solution database for end users.

Recommendations to others considering the product

if your looking for a service desk application solution this is a good choice. we tried others but this the help desk guys seem to like much better. easy to add tickets get notifications and close tickets.

What do you dislike?

I don't like the search functionality. It is somewhat cumbersome if you want to narrow down your search.

What do you like best?

ServiceDesk Plus allows you to have emails, notes and resolutions all contained within a request. It is easy to create, update and close a request. I like the AD Authentication as well.

Recommendations to others considering the product

I would recommend this software for mid to smaller companies.

What do you dislike?

I honestly can't think of anything that I dislike about this tool... I'd love to have pass through authentication, but my boss would have to enable that feature for me and my lacking the feature is not the fault of the program.

What do you like best?

ServiceDesk has a very simple user interface and has been a huge help to my entire department. Reassigning tickets and updating ticket status is elementary in this system and the ability to append notes and respond to emails directly from the ticket itself is extremely useful.

Recommendations to others considering the product

I highly recommend this Helpdesk implementation solution... It takes only a short time to get used to its normal operation and makes my job as a network technician miles easier!

What do you dislike?

I do dislike some of the interface design. Overall it is a good design, but seems a little out of date. I do like all of the info graphics on the dashboard. It would be nice if we could customize the colors of some of the graphics.

What do you like best?

I like the fact that you can generate so many different reports with your data in Service Desk Plus. We also like being able to save the solutions for our problems so that we can reference them for future use. The solutions have came handy in the instance of our many reoccurring end user issues.

Recommendations to others considering the product

I would recommend this product for its overall user friendly environment. Once again, you can retain a lot of information through this solution. We were also able to utilize the solutions portion in order to ensure that we were consistent with our application of solutions for problems that kept occurring over and over.

What do you dislike?

The main "feature" that I dislike about this system is the text box in the resolution field. You can't tab out of the box to the save/close drop down option. It allows for you to change your font, font color and font size but I think that is really unnecessary for such a program.

What do you like best?

The software is very easy to use. The buttons and options are clearly visible and easy to find. It also has a mobile app which allows for users to easily check, respond to, and resolve tickets. It also has the option to set reminders and set tasks which is unlike other systems ive used.